monday CRM vs NetSuite CRM Comparison
Compare monday CRM vs NetSuite CRM features, pricing, and more.
Last updated: November 2026
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
NetSuite CRM
5.9/10
Oracle NetSuite's cloud CRM, which covers sales force automation, marketing automation and customer service and runs natively on the NetSuite ERP for mid-sized and larger companies.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 5.9/10 |
| Customization | 8/10 | 8/10 |
| Analytics | 7/10 | 7/10 |
| Integration | 8/10 | 7/10 |
| Support | 7/10 | 5/10 |
| Ease of Use | 8/10 | 4/10 |
| Security | 8/10 | 7/10 |
| Cost | 6/10 | 3/10 |
| Scalability | 7/10 | 8/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $18/user/mo Basic | Contact for pricing |
| Estimated cost for 10 users | $180/mo Basic | Contact for pricing |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Mobile Access | Not listed | |
monday CRM vs NetSuite CRM cost by team size
| Team size | monday CRM | NetSuite CRM |
|---|---|---|
| 1 user | Contact for pricing | Contact for pricing |
| 5 users | $90/moBasic | Contact for pricing |
| 10 users | $180/moBasic | Contact for pricing |
| 25 users | $450/moBasic | Contact for pricing |
| 50 users | $900/moBasic | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose monday CRM
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Cost score (6/10 vs 3/10)
- Better fit for small business (7/10 vs 3/10)
- Better fit for startups (6/10 vs 2/10)
Why choose NetSuite CRM
- Higher Scalability score (8/10 vs 7/10)
Pros & Cons
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
NetSuite CRM
Pros
- CRM shares one database with NetSuite ERP, so sales and service staff see orders, invoices and payments without a sync.
- Customisation runs from point-and-click (SuiteBuilder) to workflows (SuiteFlow) and JavaScript (SuiteScript).
- One suite covers SFA, marketing campaigns and case management with a customer portal and knowledge base.
- Reviewers praise its comprehensive reporting tools.
- It handles multi-entity and multi-currency operations for international businesses.
Cons
- No public pricing, and reviewers describe it as expensive, especially for small firms.
- Reviewers report a steep learning curve and an interface that feels dated.
- Implementation often needs consultants and a significant commitment.
- CRM depth and AI capabilities are rated below Salesforce's.
- Some integrations, such as Outlook email, reportedly need third-party tools.
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 5.9/10 for NetSuite CRM. The largest gap is in Ease of Use: 8/10 for monday CRM and 4/10 for NetSuite CRM.
No, neither monday CRM nor NetSuite CRM lists a free plan.
Monday CRM is the better fit for small business: we rate it 7/10 for them, against 3/10 for NetSuite CRM.
