HaloPSA vs Zendo: Complete Comparison (2026)
An in-depth comparison of HaloPSA and Zendo to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Zendo
5.3/10
Zendo is a client portal and service delivery platform that freelancers and agencies use to sell productized, subscription and custom services, manage requests and get paid.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 5.3/10 |
| Cost | 5/10 | 7/10 |
| Ease of Use | 5/10 | 7/10 |
| Analytics | 7/10 | 3/10 |
| Customization | 9/10 | 6/10 |
| Scalability | 8/10 | 4/10 |
| Support | 7/10 | 5/10 |
| Integration | 8/10 | 4/10 |
| Security | 9/10 | 4/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $29/mo Core |
| Estimated cost for 10 users | Contact for pricing | $29/mo Core |
| Features | ||
| Scheduling | Not listed | |
| Client collaboration | ||
| App integrations | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
| Team messaging | Not listed | |
| Spreadsheet interface | Not listed | |
| File sharing | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
Which One Should You Choose?
Why choose HaloPSA
- Higher Security score (9/10 vs 4/10)
- Higher Analytics score (7/10 vs 3/10)
- Better fit for mid-market (8/10 vs 2/10)
- Better fit for enterprise (7/10 vs 2/10)
- Includes Time tracking, which Zendo lacks
Why choose Zendo
- Has a free plan (HaloPSA does not)
- Higher Cost score (7/10 vs 5/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for freelancers (8/10 vs 2/10)
- Better fit for marketing teams (4/10 vs 2/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Zendo
Pros
- Combines storefront, intake forms, request chat, invoicing and Stripe payments, so a small studio can run orders to payment in one tool.
- The free plan has no Zendo transaction fees and supports all service types.
- Clients can reply to email notifications, which makes communication easy for less technical clients.
- White-label options include a custom domain, logo and removal of Zendo branding.
Cons
- Reviewers say it has no Gantt charts, task dependencies or time tracking.
- It has no proposals, contracts, e-signatures or sales pipeline.
- There are few native integrations beyond Stripe, Zapier and Rewardful.
- Paid plans include only one internal user, so team costs rise with extra seats.
- Pricing has changed several times, in March and August 2026, which may unsettle long-term planning.
