HaloPSA vs SmartTask Comparison
Compare HaloPSA vs SmartTask features, pricing, and more.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
SmartTask
6.7/10
SmartTask is a work management platform that combines projects, time tracking, a client portal and a sales CRM for agencies and client delivery teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.7/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 5/10 | 9/10 |
| Customization | 9/10 | 7/10 |
| Ease of Use | 5/10 | 7/10 |
| Integration | 8/10 | 5/10 |
| Scalability | 8/10 | 5/10 |
| Security | 9/10 | 5/10 |
| Support | 7/10 | 8/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $6/user/mo Premium |
| Estimated cost for 10 users | Contact for pricing | Free Free Forever |
| Features | ||
| Scheduling | ||
| Client collaboration | ||
| App integrations | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
| Dashboards | ||
| Reporting | ||
| Knowledge base | Not listed | |
| Collaboration tools | Not listed | |
| File sharing | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Task lists | Not listed | |
| Team messaging | Not listed | |
| Timeline view | Not listed | |
| Whiteboards | Not listed | |
HaloPSA vs SmartTask cost by team size
| Team size | HaloPSA | SmartTask |
|---|---|---|
| 1 user | Contact for pricing | FreeFree Forever |
| 5 users | Contact for pricing | FreeFree Forever |
| 10 users | Contact for pricing | FreeFree Forever |
| 25 users | Contact for pricing | FreeFree Forever |
| 50 users | Contact for pricing | FreeFree Forever |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Security score (9/10 vs 5/10)
- Higher Integration score (8/10 vs 5/10)
- Better fit for enterprise (7/10 vs 4/10)
- Better fit for mid-market (8/10 vs 5/10)
Why choose SmartTask
- Has a free plan (HaloPSA does not)
- Higher Cost score (9/10 vs 5/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for marketing teams (7/10 vs 2/10)
- Better fit for freelancers (6/10 vs 2/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
SmartTask
Pros
- The free plan has no cap on users, projects or guests, which is unusually generous for small teams.
- Paid plans are cheap at 6 and 11 USD per user per month on yearly billing.
- It combines project management, a sales CRM, a client portal and billable time tracking in one tool, so agencies need fewer separate apps.
- Reviewers on G2 and Capterra often praise how quickly new users learn it and how responsive support is.
Cons
- Capterra reviewers say the interface looks dated and the app can be slow to start.
- Reviewers report bugs and slowdowns, particularly in the mobile app.
- Timeline view, dashboards and time tracking require the Business plan.
- No whiteboard view and no two-way Google Calendar sync, according to reviewers.
- The vendor is very small, about 9 to 50 staff, which may concern larger buyers.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6.7/10 for SmartTask. The largest gap is in Cost: 5/10 for HaloPSA and 9/10 for SmartTask.
SmartTask has a free plan; HaloPSA does not list one.
SmartTask is the better fit for marketing teams: we rate it 7/10 for them, against 2/10 for HaloPSA.
