Agentforce vs SmartTask Comparison
Compare Agentforce vs SmartTask features, pricing, and more.
Last updated: November 2026
Agentforce
6.7/10
Salesforce's platform for building and running autonomous AI agents for service, sales and employee tasks, using CRM data, Flows and the Einstein Trust Layer.
SmartTask
6.7/10
SmartTask is a work management platform that combines projects, time tracking, a client portal and a sales CRM for agencies and client delivery teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.7/10 | 6.7/10 |
| Integration | 8/10 | 5/10 |
| Analytics | 7/10 | 6/10 |
| Customization | 9/10 | 7/10 |
| Ease of Use | 4/10 | 7/10 |
| Support | 7/10 | 8/10 |
| Cost | 3/10 | 9/10 |
| Scalability | 9/10 | 5/10 |
| Security | 9/10 | 5/10 |
| Output Quality | 7/10 | 0/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $5/user/mo Agentforce User License | $6/user/mo Premium |
| Estimated cost for 10 users | Free Salesforce Foundations | Free Free Forever |
| Features | ||
| AI Agents | Not listed | |
| Chatbots | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | ||
| Knowledge Base Search | Not listed | |
| API Access | Not listed | |
| Text Generation | Not listed | |
| Enterprise Controls | Not listed | |
| Team messaging | Not listed | |
| Scheduling | Not listed | |
| File sharing | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task lists | Not listed | |
| Gantt charts | Not listed | |
| Timeline view | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Dashboards | Not listed | |
| Kanban boards | Not listed | |
| Collaboration tools | Not listed | |
| Whiteboards | Not listed | |
| Reporting | Not listed | |
Which One Should You Choose?
Why choose Agentforce
- Higher Scalability score (9/10 vs 5/10)
- Higher Security score (9/10 vs 5/10)
- Better fit for enterprise (9/10 vs 4/10)
Why choose SmartTask
- Higher Cost score (9/10 vs 3/10)
- Higher Ease of Use score (7/10 vs 4/10)
- Better fit for small business (8/10 vs 3/10)
Pros & Cons
Agentforce
Pros
- Agents act through existing Salesforce Flows, Apex and APIs, and they follow sharing rules and field-level security.
- Agent Script lets teams hard-code business rules, such as refund limits, so the model cannot override them.
- Prebuilt agents cover service cases, lead qualification and sales coaching, which shortens time to a first deployment.
- Several buying models are available: Pre-Purchase, Pre-Commit and PayGo.
- Customers can start on the free Foundations tier.
Cons
- Several meters run at once (credits, seats and Data 360), so reviewers find costs hard to forecast.
- It requires Enterprise Edition or higher plus admin or developer skills, with pilots taking 4 to 6 weeks.
- It works best only when the data lives in Salesforce, and outside data usually means buying Data 360.
- Pricing models and product names have changed repeatedly since launch.
- Unused Flex Credits do not roll over to the next term.
SmartTask
Pros
- The free plan has no cap on users, projects or guests, which is unusually generous for small teams.
- Paid plans are cheap at 6 and 11 USD per user per month on yearly billing.
- It combines project management, a sales CRM, a client portal and billable time tracking in one tool, so agencies need fewer separate apps.
- Reviewers on G2 and Capterra often praise how quickly new users learn it and how responsive support is.
Cons
- Capterra reviewers say the interface looks dated and the app can be slow to start.
- Reviewers report bugs and slowdowns, particularly in the mobile app.
- Timeline view, dashboards and time tracking require the Business plan.
- No whiteboard view and no two-way Google Calendar sync, according to reviewers.
- The vendor is very small, about 9 to 50 staff, which may concern larger buyers.
