HaloPSA vs Resource Management by Smartsheet: Complete Comparison (2026)
An in-depth comparison of HaloPSA and Resource Management by Smartsheet to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Resource Management by Smartsheet
5.7/10
A resource planning and time tracking add-on for Smartsheet that helps service teams balance workloads, plan capacity, track hours, and forecast staffing and budgets.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 5.7/10 |
| Cost | 5/10 | 4/10 |
| Ease of Use | 5/10 | 7/10 |
| Analytics | 7/10 | 7/10 |
| Customization | 9/10 | 4/10 |
| Scalability | 8/10 | 7/10 |
| Support | 7/10 | 6/10 |
| Integration | 8/10 | 6/10 |
| Security | 9/10 | 6/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | £66/user/mo Halo (single plan) | Contact for pricing |
| Estimated cost for 10 users | Contact for pricing | Contact for pricing |
| Features | ||
| App integrations | ||
| Dashboards | ||
| Reporting | ||
| Scheduling | ||
| Time tracking | ||
| Client collaboration | Not listed | |
| Gantt charts | Not listed | |
| Knowledge base | Not listed | |
| Task management | Not listed | |
| Timeline view | Not listed | |
| Workflow automation | Not listed | |
Which One Should You Choose?
Why choose HaloPSA
- Higher Customization score (9/10 vs 4/10)
- Higher Security score (9/10 vs 6/10)
- Better fit for small business (7/10 vs 3/10)
- Better fit for startups (4/10 vs 2/10)
Why choose Resource Management by Smartsheet
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for consultancies (9/10 vs 6/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Resource Management by Smartsheet
Pros
- Heatmaps and a visual schedule show availability and percentage allocation across every project in one place.
- Comes with Time + Fees, Expense, Budget, and Utilization reports, so services firms do not have to build them.
- Placeholders and role-based planning let managers staff a project before naming people, and help forecast hiring.
- Reviewers say time logging and adding projects are easy, and that teams need little training.
- Connects to Smartsheet projects through Control Center and Advanced Reporting.
Cons
- Prices are not published, and it costs extra on top of a Smartsheet Business or Enterprise plan.
- Smartsheet's documentation says it has no task-level tracking, subtasks, dependencies, or Gantt views.
- Its dashboards cannot be customized, and permissions are set only at the project or account level.
- Reviewers report that exported data lands in the wrong fields and that work items cannot be tied to subphases.
- One reviewer reports a minimum purchase of 15 licences.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our Project Management criteria: 7.1/10 against 5.7/10 for Resource Management by Smartsheet. The largest gap is in Customization: 9/10 for HaloPSA and 4/10 for Resource Management by Smartsheet.
No, neither HaloPSA nor Resource Management by Smartsheet lists a free plan.
HaloPSA is the better fit for small business: we rate it 7/10 for them, against 3/10 for Resource Management by Smartsheet.
