Gorgias vs SAP Sales Cloud: Complete Comparison (2026)
An in-depth comparison of Gorgias and SAP Sales Cloud to help you choose the right tool for your business.
Last updated: November 2026
Gorgias
6.6/10
Gorgias is an ecommerce helpdesk with an AI Agent that resolves customer support and pre-sale questions, built mainly for Shopify brands.
SAP Sales Cloud
6/10
An enterprise CRM from SAP for managing leads, opportunities, forecasting and field sales, with AI help and native integration with SAP S/4HANA.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 6/10 |
| Integration | 8/10 | 8/10 |
| Analytics | 7/10 | 7/10 |
| Customization | 7/10 | 7/10 |
| Ease of Use | 8/10 | 4/10 |
| Support | 6/10 | 6/10 |
| Cost | 4/10 | 2/10 |
| Scalability | 7/10 | 9/10 |
| Security | 7/10 | 8/10 |
| Output Quality | 6/10 | Not listed |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $10/mo Starter | $134/user/mo SAP Sales Cloud Version 2 |
| Estimated cost for 10 users | $10/mo Starter | $1,340/mo SAP Sales Cloud Version 2 |
| Features | ||
| AI Agents | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Private Deployment | Not listed | |
| Text Generation | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
Gorgias vs SAP Sales Cloud cost by team size
Gorgias costs less at every team size we checked.
| Team size | Gorgias | SAP Sales Cloud |
|---|---|---|
| 1 user | $10/moStarter | $134/moSAP Sales Cloud Version 2 |
| 5 users | $10/moStarter | $670/moSAP Sales Cloud Version 2 |
| 10 users | $10/moStarter | $1,340/moSAP Sales Cloud Version 2 |
| 25 users | $10/moStarter | $3,350/moSAP Sales Cloud Version 2 |
| 50 users | $10/moStarter | $6,700/moSAP Sales Cloud Version 2 |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Gorgias
- Lower estimated cost for 10 users: $10/mo vs $1,340/mo
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Cost score (4/10 vs 2/10)
- Better fit for small business (8/10 vs 2/10)
- Better fit for startups (7/10 vs 2/10)
Why choose SAP Sales Cloud
- Higher Scalability score (9/10 vs 7/10)
- Higher Security score (8/10 vs 7/10)
- Better fit for enterprise (9/10 vs 6/10)
Pros & Cons
Gorgias
Pros
- Shopify connection lets agents and the AI look up, refund, cancel and edit orders inside the ticket.
- Pricing is by ticket, not by seat, so adding support agents does not raise the base plan price.
- Email, chat, SMS, voice, Facebook, Instagram and WhatsApp share one inbox.
- SOC 2 Type II certification and HIPAA compliance are listed on the security page.
- Reviewers rate it highly overall (about 4.6 on G2 and Capterra), and ease of use is a common reason.
Cons
- An AI resolution is billed as an AI interaction and also counts as a ticket, so costs can double up.
- Overages have no hard cap, and reviewers report large bills in peak seasons.
- Features are much thinner on BigCommerce, Magento and WooCommerce than on Shopify.
- Third-party reviews report AI accuracy problems and say the AI covers chat and email but not phone calls.
- Trustpilot reviews are weaker, with complaints about billing, cancellation and sales pressure.
SAP Sales Cloud
Pros
- Native S/4HANA integration lets sellers see order, payment and service history alongside their deals.
- AI forecasting and guided selling are built in, with Joule extending the AI features.
- It scales to very large sales organizations and includes territory management and field sales tools.
- Reviewers praise its detailed reporting for both internal use and customer presentations.
Cons
- List prices are not published on SAP's site, and the reported list price of about 134 dollars per user per month is high.
- Implementation typically needs partners and can cost 40,000 to 150,000 dollars or more in year one.
- Reviewers report a steep learning curve and an interface that feels dated or needs too many clicks.
- One reviewer says the mobile app lacks parity with desktop features.
Not sold on either?
Frequently Asked Questions
Gorgias scores higher on our AI Software criteria: 6.6/10 against 6/10 for SAP Sales Cloud. The largest gap is in Ease of Use: 8/10 for Gorgias and 4/10 for SAP Sales Cloud.
Gorgias costs less for 10 users: about $10/mo on its Starter plan, against about $1,340/mo on its SAP Sales Cloud Version 2 plan for SAP Sales Cloud, billed monthly.
No, neither Gorgias nor SAP Sales Cloud lists a free plan.
Gorgias is the better fit for small business: we rate it 8/10 for them, against 2/10 for SAP Sales Cloud.
