Gorgias vs Salesmate: Complete Comparison (2026)
An in-depth comparison of Gorgias and Salesmate to help you choose the right tool for your business.
Last updated: November 2026
Gorgias
6.6/10
Gorgias is an ecommerce helpdesk with an AI Agent that resolves customer support and pre-sale questions, built mainly for Shopify brands.
Salesmate
6.5/10
Sales CRM with built-in calling and texting, sequences, workflow automation and Skara AI agents, sold per user to small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 6.5/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 4/10 | 7/10 |
| Customization | 7/10 | 7/10 |
| Ease of Use | 8/10 | 7/10 |
| Integration | 8/10 | 5/10 |
| Output Quality | 6/10 | Not listed |
| Scalability | 7/10 | 6/10 |
| Security | 7/10 | 7/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $10/mo Starter | $29/user/mo Basic |
| Estimated cost for 10 users | $10/mo Starter | $290/mo Basic |
| Features | ||
| AI Agents | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Private Deployment | Not listed | |
| Text Generation | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Marketing Automation | Not listed | |
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
Gorgias vs Salesmate cost by team size
Gorgias costs less at every team size we checked.
| Team size | Gorgias | Salesmate |
|---|---|---|
| 1 user | $10/moStarter | $29/moBasic |
| 5 users | $10/moStarter | $145/moBasic |
| 10 users | $10/moStarter | $290/moBasic |
| 25 users | $10/moStarter | $725/moBasic |
| 50 users | $10/moStarter | $1,450/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Gorgias
- Lower estimated cost for 10 users: $10/mo vs $290/mo
- Higher Integration score (8/10 vs 5/10)
- Higher Analytics score (7/10 vs 6/10)
- Better fit for customer support teams (9/10 vs 4/10)
- Better fit for enterprise (6/10 vs 4/10)
Why choose Salesmate
- Higher Cost score (7/10 vs 4/10)
- Higher Support score (7/10 vs 6/10)
Pros & Cons
Gorgias
Pros
- Shopify connection lets agents and the AI look up, refund, cancel and edit orders inside the ticket.
- Pricing is by ticket, not by seat, so adding support agents does not raise the base plan price.
- Email, chat, SMS, voice, Facebook, Instagram and WhatsApp share one inbox.
- SOC 2 Type II certification and HIPAA compliance are listed on the security page.
- Reviewers rate it highly overall (about 4.6 on G2 and Capterra), and ease of use is a common reason.
Cons
- An AI resolution is billed as an AI interaction and also counts as a ticket, so costs can double up.
- Overages have no hard cap, and reviewers report large bills in peak seasons.
- Features are much thinner on BigCommerce, Magento and WooCommerce than on Shopify.
- Third-party reviews report AI accuracy problems and say the AI covers chat and email but not phone calls.
- Trustpilot reviews are weaker, with complaints about billing, cancellation and sales pressure.
Salesmate
Pros
- Native VoIP calling and SMS, with numbers from about $1.10 a month in 80+ countries, so teams avoid buying a separate dialer.
- Entry price of $23 per user per month on annual billing undercuts many sales-focused CRMs with similar pipeline and email tracking features.
- The 15-day trial includes every feature and unlimited users, and Salesmate will extend it on request.
- Reviewers on G2 and Capterra (about 4.7 out of 5) repeatedly praise fast, responsive support and a clean pipeline interface.
- Holds ISO 27001 and SOC 2 certification, encrypts data at rest with AES-256, and offers IP access controls.
- All native integrations and the REST API are included on every plan at no extra cost.
Cons
- Key sales tools are gated by tier: sequences and the team inbox need Pro, and the power dialer and voicemail drop need Business.
- Usage charges for automation credits, calls, SMS, dedicated IPs and AI credits make the total cost hard to forecast.
- Reviewers on Trustpilot and G2 report email sync failures and messages landing in spam.
- About 46 native integrations is a small catalog next to HubSpot or Salesforce, so other connections rely on Zapier or Make.
- All fees are non-refundable, including unused time and voice credits.
- Some reviewers mention slow loading, a learning curve for advanced automation, and gaps in the mobile app.
Not sold on either?
Frequently Asked Questions
Gorgias scores higher on our AI Software criteria: 6.6/10 against 6.5/10 for Salesmate. The largest gap is in Cost: 4/10 for Gorgias and 7/10 for Salesmate.
Gorgias costs less for 10 users: about $10/mo on its Starter plan, against about $290/mo on its Basic plan for Salesmate, billed monthly.
No, neither Gorgias nor Salesmate lists a free plan.
Gorgias is the better fit for customer support teams: we rate it 9/10 for them, against 4/10 for Salesmate.
