Gorgias vs Salesloft: Complete Comparison (2026)
An in-depth comparison of Gorgias and Salesloft to help you choose the right tool for your business.
Last updated: November 2026
Gorgias
6.6/10
Gorgias is an ecommerce helpdesk with an AI Agent that resolves customer support and pre-sale questions, built mainly for Shopify brands.
Salesloft
6.5/10
Salesloft is a revenue orchestration and sales engagement platform that runs on top of Salesforce or HubSpot. It covers cadences, call recording, deal tracking and forecasting for B2B sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 6.5/10 |
| Integration | 8/10 | 7/10 |
| Analytics | 7/10 | 8/10 |
| Customization | 7/10 | 7/10 |
| Ease of Use | 8/10 | 8/10 |
| Support | 6/10 | 5/10 |
| Cost | 4/10 | 3/10 |
| Scalability | 7/10 | 8/10 |
| Security | 7/10 | 7/10 |
| Output Quality | 6/10 | Not listed |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $10/mo Starter | Contact for pricing |
| Estimated cost for 10 users | $10/mo Starter | Contact for pricing |
| Features | ||
| AI Agents | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Private Deployment | Not listed | |
| Text Generation | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
Gorgias vs Salesloft cost by team size
| Team size | Gorgias | Salesloft |
|---|---|---|
| 1 user | $10/moStarter | Contact for pricing |
| 5 users | $10/moStarter | Contact for pricing |
| 10 users | $10/moStarter | Contact for pricing |
| 25 users | $10/moStarter | Contact for pricing |
| 50 users | $10/moStarter | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Gorgias
- Higher Integration score (8/10 vs 7/10)
- Higher Support score (6/10 vs 5/10)
- Better fit for small business (8/10 vs 3/10)
- Better fit for startups (7/10 vs 3/10)
Why choose Salesloft
- Higher Analytics score (8/10 vs 7/10)
- Higher Scalability score (8/10 vs 7/10)
- Better fit for saas companies (6/10 vs 2/10)
- Better fit for enterprise (8/10 vs 6/10)
Pros & Cons
Gorgias
Pros
- Shopify connection lets agents and the AI look up, refund, cancel and edit orders inside the ticket.
- Pricing is by ticket, not by seat, so adding support agents does not raise the base plan price.
- Email, chat, SMS, voice, Facebook, Instagram and WhatsApp share one inbox.
- SOC 2 Type II certification and HIPAA compliance are listed on the security page.
- Reviewers rate it highly overall (about 4.6 on G2 and Capterra), and ease of use is a common reason.
Cons
- An AI resolution is billed as an AI interaction and also counts as a ticket, so costs can double up.
- Overages have no hard cap, and reviewers report large bills in peak seasons.
- Features are much thinner on BigCommerce, Magento and WooCommerce than on Shopify.
- Third-party reviews report AI accuracy problems and say the AI covers chat and email but not phone calls.
- Trustpilot reviews are weaker, with complaints about billing, cancellation and sales pressure.
Salesloft
Pros
- G2 reviewers score its interface well for ease of use (8.8) and ease of setup (8.5), ahead of Outreach on both.
- The Rhythm AI engine turns intent and engagement signals into a single prioritized daily task list for reps.
- Built-in call recording and conversation intelligence can remove the need for a separate tool such as Gong.
- Reviewers describe its Salesforce integration as deep and mature.
- Since the Clari merger, it can combine engagement with Clari Forecast and pipeline inspection in one platform.
- It holds SOC 2 Type 2, ISO 27001 and ISO 27701 certifications.
Cons
- Salesloft publishes no prices, and third-party estimates suggest high per-seat costs on annual contracts with 5 to 8 percent escalators.
- The dialer is click-to-call only with no power dialer, and it is often an extra-cost add-on.
- Users report duplicate records, broken reports and sync delays with the HubSpot integration.
- Reviewers describe slower support and reduced account management after the acquisitions.
- It is not a standalone CRM, so a separate Salesforce or HubSpot license is still required.
- The 2025 Drift OAuth breach and the sunset of Drift have raised concerns about vendor stability.
Not sold on either?
Frequently Asked Questions
Gorgias scores higher on our AI Software criteria: 6.6/10 against 6.5/10 for Salesloft. The largest gap is in Analytics: 7/10 for Gorgias and 8/10 for Salesloft.
No, neither Gorgias nor Salesloft lists a free plan.
Gorgias is the better fit for small business: we rate it 8/10 for them, against 3/10 for Salesloft.
