EGroupware vs HaloPSA: Complete Comparison (2026)
An in-depth comparison of EGroupware and HaloPSA to help you choose the right tool for your business.
Last updated: November 2026
EGroupware
5.6/10
EGroupware is an open-source groupware suite from Germany. It combines CRM address books, calendars, a helpdesk tracker, projects and file sharing for organisations that care about data sovereignty.
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.6/10 | 7.1/10 |
| Customization | 6/10 | 9/10 |
| Analytics | 3/10 | 7/10 |
| Integration | 5/10 | 8/10 |
| Support | 5/10 | 7/10 |
| Ease of Use | 4/10 | 5/10 |
| Security | 7/10 | 9/10 |
| Cost | 8/10 | 5/10 |
| Scalability | 6/10 | 8/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | €22/mo eCloud NGO | £66/user/mo Halo (single plan) |
| Estimated cost for 10 users | Free Community Edition (on-premises) | Contact for pricing |
| Features | ||
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Mobile Access | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
EGroupware vs HaloPSA cost by team size
| Team size | EGroupware | HaloPSA |
|---|---|---|
| 1 user | FreeCommunity Edition (on-premises) | Contact for pricing |
| 5 users | FreeCommunity Edition (on-premises) | Contact for pricing |
| 10 users | FreeCommunity Edition (on-premises) | Contact for pricing |
| 25 users | FreeCommunity Edition (on-premises) | Contact for pricing |
| 50 users | FreeCommunity Edition (on-premises) | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EGroupware
- Has a free plan (HaloPSA does not)
- Higher Cost score (8/10 vs 5/10)
- Better fit for nonprofits (7/10 vs 4/10)
Why choose HaloPSA
- Higher Analytics score (7/10 vs 3/10)
- Higher Customization score (9/10 vs 6/10)
- Better fit for it teams (9/10 vs 5/10)
- Better fit for mid-market (8/10 vs 6/10)
Pros & Cons
EGroupware
Pros
- A free open-source Community Edition allows unlimited users when you host it yourself.
- Cloud hosting in German data centres, with a GDPR focus, suits EU organisations that care about data sovereignty.
- CRM address books, calendars, a helpdesk tracker, projects and files come in one suite.
- The base cloud fee is low, at 3.65 EUR per user per month, and there are discounted NGO and school plans.
- Built-in links to Collabora, Jitsi, BigBlueButton and Placetel telephony.
Cons
- The CRM is basic, with no evident sales pipeline or marketing automation.
- Reviewers describe the interface as dated and the mobile experience as awkward.
- Support is billed by the hour, and Community Edition support costs 350 EUR per hour.
- Pricing is complex, with fair-use fees, concurrent-user minimums and 12-month terms on on-premises plans.
- There are very few user reviews on G2 and Capterra.
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 5.6/10 for EGroupware. The largest gap is in Analytics: 3/10 for EGroupware and 7/10 for HaloPSA.
EGroupware has a free plan; HaloPSA does not list one.
HaloPSA is the better fit for it teams: we rate it 9/10 for them, against 5/10 for EGroupware.
