EGroupware
5.6/10EGroupware is an open-source groupware suite from Germany. It combines CRM address books, calendars, a helpdesk tracker, projects and file sharing for organisations that care about data sovereignty.
Data last updated November 2026 · Our methodology
Overview
EGroupware is a web-based groupware suite developed by EGroupware GmbH in Kaiserslautern, Germany. Its CRM part is built around multiple shared address books that can be filtered by contact type, and it sits alongside calendars, tasks and projects, a ticket system for helpdesk work, and a file server with detailed access rights. That makes it better suited to organisations that want one integrated office back end than to sales teams looking for pipeline tooling. Cloud packages are hosted in German data centres, and the vendor stresses GDPR compliance, which appeals to European SMEs, NGOs, schools and public bodies. Pricing comes in several forms. The Community Edition is free for self-hosting. eCloud costs 24.90 EUR per month plus 3.65 EUR per user per month and a 30 EUR monthly fair-use fee, and there is a discounted NGO variant. eFlat plans are billed per user per year, and the EPL Smart on-premises subscription starts at 62.50 EUR per month on a 12-month minimum term. Support is billed by the hour. Integrations include Collabora Online for document editing, Jitsi and BigBlueButton for video, Placetel for telephony, Rocket.Chat, Univention, Guacamole, and XRechnung and ZUGFeRD e-invoicing. Calendars and contacts sync to smartphones. The main limitation is that the CRM is basic. There is no evident deal pipeline, marketing automation or sales analytics. Reviewers also call the interface dated and the mobile experience awkward, and there are very few reviews overall.
Our Rating
CRM5.6/10
Project Management5.6/10
Who EGroupware is best for
Good fit
- Education7/10
There is a dedicated eFlat School plan, and the vendor names schools as a target audience.
- Nonprofits7/10
There is a discounted eCloud NGO plan, and the vendor names NGOs as a target audience.
Low per-user cloud pricing and a free self-hosted edition suit small European organisations that want an all-in-one suite.
Less suited
Projects, shared calendars, a helpdesk tracker and documents in one place fit service firms.
German hosting, a GDPR focus and XRechnung support suit public bodies.
- Mid-Market6/10
The on-premises EPL and Universal plans target larger organisations that need data kept in Germany.
It includes a basic helpdesk ticket tracker.
Self-hosting, Univention and Guacamole integrations appeal to internal IT administrators.
The CRM is limited to address books and lacks evident pipeline and deal tooling.
It has no marketing automation.
Pros & Cons
Pros
- A free open-source Community Edition allows unlimited users when you host it yourself.
- Cloud hosting in German data centres, with a GDPR focus, suits EU organisations that care about data sovereignty.
- CRM address books, calendars, a helpdesk tracker, projects and files come in one suite.
- The base cloud fee is low, at 3.65 EUR per user per month, and there are discounted NGO and school plans.
- Built-in links to Collabora, Jitsi, BigBlueButton and Placetel telephony.
Cons
- The CRM is basic, with no evident sales pipeline or marketing automation.
- Reviewers describe the interface as dated and the mobile experience as awkward.
- Support is billed by the hour, and Community Edition support costs 350 EUR per hour.
- Pricing is complex, with fair-use fees, concurrent-user minimums and 12-month terms on on-premises plans.
- There are very few user reviews on G2 and Capterra.
Key Features
EGroupware Pricing
Community Edition (on-premises)
- Unlimited users
- Basic functionality
- Open source, self-hosted
eCloud NGO
- Jitsi included
- Hosted in Germany
- Minimum 20 GB storage
- 20 EUR per month fair-use fee
- Unlimited users, minimum 2 concurrent users
eCloud
- Jitsi included
- Hosted in Germany
- Minimum 20 GB storage
- 30 EUR per month fair-use fee
- Unlimited users, minimum 2 concurrent users
EPL Smart (on-premises)
- 12-month minimum term
- Minimum 10 concurrent users
- Support hours included from 20 concurrent users
eFlat
- Minimum 100 GB storage
- Fair-use fee on request
- 36.50 EUR per user per year
- Unlimited users and concurrent users
eFlat School
- Minimum 100 GB storage
- 9.90 EUR per user per year
- 400 EUR per year fair-use fee
- Unlimited users and concurrent users
Universal (on-premises)
- 12-month minimum term
- For large organisations
- No concurrent-user limit
Frequently Asked Questions
Yes. The open-source Community Edition is free to self-host with unlimited users, but it has basic functionality only.
Cloud packages are hosted in German data centres, and the vendor states GDPR compliance.
Mostly not. Support is billed by the hour: 165 EUR for cloud customers, 175 EUR for EPL and on-premises customers, and 350 EUR for Community Edition users. EPL Smart includes some support hours from 20 concurrent users.
The on-premises EPL Smart and Universal plans require a 12-month minimum term. Cloud plans are billed monthly, with an annual discount offered.
Yes. Placetel provides telephony (CTI), and Jitsi and BigBlueButton provide video conferencing.
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