Efficy CRM vs NetSuite CRM Comparison
Compare Efficy CRM vs NetSuite CRM features, pricing, and more.
Last updated: November 2026
Efficy CRM
6.3/10
Efficy is a Brussels-made CRM suite for sales, marketing and customer service, aimed at mid-sized and larger European organisations needing customization and GDPR-focused data handling.
NetSuite CRM
5.9/10
Oracle NetSuite's cloud CRM, which covers sales force automation, marketing automation and customer service and runs natively on the NetSuite ERP for mid-sized and larger companies.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 5.9/10 |
| Analytics | 6/10 | 7/10 |
| Cost | 5/10 | 3/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 6/10 | 4/10 |
| Integration | 5/10 | 7/10 |
| Scalability | 7/10 | 8/10 |
| Security | 7/10 | 7/10 |
| Support | 7/10 | 5/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | €69/user/mo Core Essentials | Contact for pricing |
| Estimated cost for 10 users | €690/mo Core Essentials | Contact for pricing |
| Features | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
| Mobile Access | Not listed | |
Efficy CRM vs NetSuite CRM cost by team size
| Team size | Efficy CRM | NetSuite CRM |
|---|---|---|
| 1 user | €69/moCore Essentials | Contact for pricing |
| 5 users | €345/moCore Essentials | Contact for pricing |
| 10 users | €690/moCore Essentials | Contact for pricing |
| 25 users | €1,725/moCore Essentials | Contact for pricing |
| 50 users | €3,450/moCore Essentials | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Efficy CRM
- Higher Cost score (5/10 vs 3/10)
- Higher Ease of Use score (6/10 vs 4/10)
- Better fit for sales teams (8/10 vs 6/10)
- Better fit for small business (5/10 vs 3/10)
Why choose NetSuite CRM
- Higher Integration score (7/10 vs 5/10)
- Higher Analytics score (7/10 vs 6/10)
Pros & Cons
Efficy CRM
Pros
- The data model is highly configurable, so entities can be linked into a full 360-degree customer view.
- GDPR compliance is built in, and some products offer in-country data hosting, which suits European and public-sector buyers.
- Reviewers often call support responsive and helpful.
- The mobile app gives field sales staff opportunities, calling, business card scanning and offline use.
- Marketing automation is available from Efficy's own Apsis platform.
Cons
- There are fewer ready-made third-party integrations than at the large US CRM vendors.
- Advanced customization and implementation often need help from Efficy or a partner.
- Some users find the interface dated and the learning curve steep.
- Prices are not fully transparent, and third-party sites list different figures and tiers.
- The mobile app does not have the full desktop feature set.
NetSuite CRM
Pros
- CRM shares one database with NetSuite ERP, so sales and service staff see orders, invoices and payments without a sync.
- Customisation runs from point-and-click (SuiteBuilder) to workflows (SuiteFlow) and JavaScript (SuiteScript).
- One suite covers SFA, marketing campaigns and case management with a customer portal and knowledge base.
- Reviewers praise its comprehensive reporting tools.
- It handles multi-entity and multi-currency operations for international businesses.
Cons
- No public pricing, and reviewers describe it as expensive, especially for small firms.
- Reviewers report a steep learning curve and an interface that feels dated.
- Implementation often needs consultants and a significant commitment.
- CRM depth and AI capabilities are rated below Salesforce's.
- Some integrations, such as Outlook email, reportedly need third-party tools.
Not sold on either?
Frequently Asked Questions
Efficy CRM scores higher on our CRM criteria: 6.3/10 against 5.9/10 for NetSuite CRM. The largest gap is in Cost: 5/10 for Efficy CRM and 3/10 for NetSuite CRM.
No, neither Efficy CRM nor NetSuite CRM lists a free plan.
Efficy CRM is the better fit for sales teams: we rate it 8/10 for them, against 6/10 for NetSuite CRM.
