ConnectWise PSA vs OnePlan: Complete Comparison (2026)
An in-depth comparison of ConnectWise PSA and OnePlan to help you choose the right tool for your business.
Last updated: November 2026
ConnectWise PSA
5.9/10
ConnectWise PSA (formerly ConnectWise Manage) is professional services automation software that gives managed service providers ticketing, projects, time tracking, billing, and reporting in one system.
OnePlan
7/10
OnePlan is a strategic portfolio and work management platform built on the Microsoft cloud for PMOs and enterprises that manage projects, resources, and budgets.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.9/10 | 7/10 |
| Analytics | 7/10 | 8/10 |
| Cost | 3/10 | 5/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 4/10 | 5/10 |
| Integration | 8/10 | 9/10 |
| Scalability | 8/10 | 8/10 |
| Security | 6/10 | 7/10 |
| Support | 4/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | $10/user/mo Basic |
| Estimated cost for 10 users | Contact for pricing | $100/mo Basic |
| Features | ||
| App integrations | ||
| Dashboards | ||
| Reporting | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
| Client collaboration | Not listed | |
| Collaboration tools | Not listed | |
| Kanban boards | Not listed | |
| Knowledge base | Not listed | |
| Scheduling | Not listed | |
| Timeline view | Not listed | |
ConnectWise PSA vs OnePlan cost by team size
| Team size | ConnectWise PSA | OnePlan |
|---|---|---|
| 1 user | Contact for pricing | $50/moBasic |
| 5 users | Contact for pricing | $50/moBasic |
| 10 users | Contact for pricing | $100/moBasic |
| 25 users | Contact for pricing | $250/moBasic |
| 50 users | Contact for pricing | $500/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose ConnectWise PSA
- Better fit for it teams (9/10 vs 6/10)
Why choose OnePlan
- Higher Support score (7/10 vs 4/10)
- Higher Cost score (5/10 vs 3/10)
- Better fit for enterprise (9/10 vs 7/10)
Pros & Cons
ConnectWise PSA
Pros
- Ticketing goes deep, with SLA timers, routing rules, and service boards for MSP service desks.
- Billing handles recurring agreements, time and materials, and prepaid blocks, and syncs with QuickBooks and Xero.
- Time entries link directly to tickets, projects, and agreements, which helps capture billable work.
- A large ecosystem through the ConnectWise Marketplace and native RMM ticket creation.
Cons
- Reviewers report a learning curve of several weeks, plus ongoing work to maintain boards and workflows.
- There are no public prices, and independent estimates of 75 to 145 USD per user per month exceed many rivals.
- Users mention a dated, cluttered interface and slow performance at peak times.
- Reviewers cite uneven support, account manager turnover, and price increases at renewal.
OnePlan
Pros
- The integration catalog lists more than 40 connectors, covering Microsoft Project, Planner, Azure DevOps, Jira, Smartsheet, Workday, and SAP.
- Reviewers praise how configurable the workflows and templates are, which suits PMOs whose processes keep changing.
- Capacity and resource planning with utilization views is a widely cited strength.
- Viewing OnePlan OData in Power BI does not require a OnePlan license, which lowers the cost of sharing reports.
- The Basic entry price of 10 dollars per user per month is low for portfolio software.
Cons
- Roadmaps, resource and financial planning, scenarios, automation, and audit logs are Enterprise-only, and Enterprise has no public price.
- Reviewers report final quotes well above what they first expected.
- Setup and configuration have a learning curve, and onboarding can be slow.
- Advanced report layouts often need extra Power BI work.
- Basic is billed annually only and requires at least five users.
Not sold on either?
Frequently Asked Questions
OnePlan scores higher on our Project Management criteria: 7/10 against 5.9/10 for ConnectWise PSA. The largest gap is in Support: 4/10 for ConnectWise PSA and 7/10 for OnePlan.
No, neither ConnectWise PSA nor OnePlan lists a free plan.
ConnectWise PSA is the better fit for it teams: we rate it 9/10 for them, against 6/10 for OnePlan.
