ConnectWise PSA vs Odoo: Complete Comparison (2026)
An in-depth comparison of ConnectWise PSA and Odoo to help you choose the right tool for your business.
Last updated: November 2026
ConnectWise PSA
5.9/10
ConnectWise PSA (formerly ConnectWise Manage) is professional services automation software that gives managed service providers ticketing, projects, time tracking, billing, and reporting in one system.
Odoo
7.2/10
Odoo is an open-source business suite whose CRM app handles leads, pipelines, calling, and reporting for small and mid-sized companies, with ERP modules available alongside it.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.9/10 | 7.2/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 3/10 | 8/10 |
| Customization | 8/10 | 9/10 |
| Ease of Use | 4/10 | 5/10 |
| Integration | 8/10 | 8/10 |
| Scalability | 8/10 | 7/10 |
| Security | 6/10 | 7/10 |
| Support | 4/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | €31/user/mo Standard |
| Estimated cost for 10 users | Contact for pricing | Free One App Free |
| Features | ||
| App integrations | Not listed | |
| Client collaboration | Not listed | |
| Dashboards | Not listed | |
| Knowledge base | Not listed | |
| Reporting | Not listed | |
| Scheduling | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| More features | ||
| Marketing Automation | Not listed | |
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
ConnectWise PSA vs Odoo cost by team size
| Team size | ConnectWise PSA | Odoo |
|---|---|---|
| 1 user | Contact for pricing | FreeOne App Free |
| 5 users | Contact for pricing | FreeOne App Free |
| 10 users | Contact for pricing | FreeOne App Free |
| 25 users | Contact for pricing | FreeOne App Free |
| 50 users | Contact for pricing | FreeOne App Free |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose ConnectWise PSA
- Higher Scalability score (8/10 vs 7/10)
- Better fit for enterprise (7/10 vs 5/10)
- Better fit for customer support teams (7/10 vs 5/10)
Why choose Odoo
- Has a free plan (ConnectWise PSA does not)
- Higher Cost score (8/10 vs 3/10)
- Higher Customization score (9/10 vs 8/10)
- Better fit for small business (8/10 vs 3/10)
- Better fit for startups (7/10 vs 2/10)
Pros & Cons
ConnectWise PSA
Pros
- Ticketing goes deep, with SLA timers, routing rules, and service boards for MSP service desks.
- Billing handles recurring agreements, time and materials, and prepaid blocks, and syncs with QuickBooks and Xero.
- Time entries link directly to tickets, projects, and agreements, which helps capture billable work.
- A large ecosystem through the ConnectWise Marketplace and native RMM ticket creation.
Cons
- Reviewers report a learning curve of several weeks, plus ongoing work to maintain boards and workflows.
- There are no public prices, and independent estimates of 75 to 145 USD per user per month exceed many rivals.
- Users mention a dated, cluttered interface and slow performance at peak times.
- Reviewers cite uneven support, account manager turnover, and price increases at renewal.
Odoo
Pros
- The free plan gives unlimited users on a single app, so a team can run the CRM at no license cost.
- CRM data flows natively into Odoo's Sales, Inventory, Invoicing, and Email Marketing apps, so quotes and stock checks happen without third-party connectors.
- Lead tools go beyond the basics, with predictive scoring, quota-based assignment, deduplication, and enrichment.
- It is open source and highly customizable through Studio, the API, or self-hosting.
Cons
- Reviewers often describe the interface and workflows as complex for new users.
- Setup usually needs internal staff or a paid implementation partner.
- Some users report slow performance with large datasets.
- Opinions on support and documentation quality are mixed, and paid support is email-only on weekdays.
Not sold on either?
Frequently Asked Questions
Odoo scores higher on our Project Management criteria: 7.2/10 against 5.9/10 for ConnectWise PSA. The largest gap is in Cost: 3/10 for ConnectWise PSA and 8/10 for Odoo.
Odoo has a free plan; ConnectWise PSA does not list one.
Odoo is the better fit for small business: we rate it 8/10 for them, against 3/10 for ConnectWise PSA.
