Certinia PSA vs SmartTask Comparison

Why choose Certinia PSA

• Higher Scalability score (9/10 vs 5/10)
• Higher Integration score (8/10 vs 5/10)
• Better fit for enterprise (8/10 vs 4/10)
• Better fit for mid-market (7/10 vs 5/10)

Why choose SmartTask

• Has a free plan (Certinia PSA does not)
• Higher Cost score (9/10 vs 3/10)
• Higher Ease of Use score (7/10 vs 4/10)
• Better fit for startups (8/10 vs 2/10)
• Better fit for small business (8/10 vs 3/10)

Certinia PSA

Pros

• Runs natively on Salesforce, so project, resource and billing data share the same records as the CRM.
• Resource management can mass-staff up to 1,000 requests and match people by skill, location and availability.
• Covers the whole cycle from quote to cash, including unbilled revenue reporting and portfolio financials.
• Role-based dashboards serve executives, project managers, resource managers and consultants.
• Veda AI agents for estimation, staffing and project summaries are built into the product.

Cons

• Reviewers on G2 and SelectHub report a steep learning curve and say the interface is not very user-friendly.
• There is no public pricing, and implementations are described as long and expensive.
• Custom reporting often requires advanced Salesforce knowledge.
• Users have complained that the Gantt layout makes it hard to see the data columns and the timeline on screen together.
• It depends on Salesforce, which makes it poorly suited to small teams or companies that don't use Salesforce.

SmartTask

Pros

• The free plan has no cap on users, projects or guests, which is unusually generous for small teams.
• Paid plans are cheap at 6 and 11 USD per user per month on yearly billing.
• It combines project management, a sales CRM, a client portal and billable time tracking in one tool, so agencies need fewer separate apps.
• Reviewers on G2 and Capterra often praise how quickly new users learn it and how responsive support is.

Cons

• Capterra reviewers say the interface looks dated and the app can be slow to start.
• Reviewers report bugs and slowdowns, particularly in the mobile app.
• Timeline view, dashboards and time tracking require the Business plan.
• No whiteboard view and no two-way Google Calendar sync, according to reviewers.
• The vendor is very small, about 9 to 50 staff, which may concern larger buyers.