Bitrix24 vs HaloPSA Comparison
Compare Bitrix24 vs HaloPSA features, pricing, and more.
Last updated: November 2026
Bitrix24
6.8/10
All-in-one workspace that combines tasks and projects, CRM, chat and video calls, documents and HR tools, priced as a flat monthly fee per organization.
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 7.1/10 |
| Analytics | 6/10 | 7/10 |
| Cost | 8/10 | 5/10 |
| Customization | 8/10 | 9/10 |
| Ease of Use | 5/10 | 5/10 |
| Integration | 7/10 | 8/10 |
| Scalability | 7/10 | 8/10 |
| Security | 7/10 | 9/10 |
| Support | 5/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $69/mo Basic | £66/user/mo Halo (single plan) |
| Estimated cost for 10 users | $144/mo Standard | Contact for pricing |
| Features | ||
| Client collaboration | ||
| Docs | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Knowledge base | ||
| Reporting | ||
| Scheduling | ||
| Task lists | Not listed | |
| Time tracking | ||
| Timeline view | Not listed | |
| Task management | ||
| Workflow automation | ||
| Team messaging | Not listed | |
| Collaboration tools | Not listed | |
| File sharing | Not listed | |
| App integrations | ||
| Dashboards | Not listed | |
Bitrix24 vs HaloPSA cost by team size
| Team size | Bitrix24 | HaloPSA |
|---|---|---|
| 1 user | $69/moBasic | Contact for pricing |
| 5 users | $69/moBasic | Contact for pricing |
| 10 users | $144/moStandard | Contact for pricing |
| 25 users | $144/moStandard | Contact for pricing |
| 50 users | $144/moStandard | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Bitrix24
- Has a free plan (HaloPSA does not)
- Higher Cost score (8/10 vs 5/10)
- Better fit for startups (7/10 vs 4/10)
- Better fit for freelancers (4/10 vs 2/10)
Why choose HaloPSA
- Higher Security score (9/10 vs 7/10)
- Higher Support score (7/10 vs 5/10)
- Better fit for customer support teams (7/10 vs 4/10)
Pros & Cons
Bitrix24
Pros
- Pricing is a flat fee per organization, so Professional covers 100 users for $199 a month billed annually, which reviewers single out for value.
- Task views include list, Kanban, Gantt, calendar and Scrum, plus task templates with subtasks and checklists.
- A full CRM, telephony, chat and video calls are built in, so sales and delivery teams can work on one platform.
- Collabs give clients and freelancers controlled access to project spaces.
Cons
- Reviewers often describe a crowded interface and a steep learning curve, and training is usually needed.
- Some users report slow loading, especially with large or complex workflows.
- Support gets mixed reviews, and some customers say issues can take days to resolve.
- Task time tracking, task automation and analytics require Professional or higher.
- Monthly billing costs about 40 percent more than annual billing on every paid plan.
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6.8/10 for Bitrix24. The largest gap is in Cost: 8/10 for Bitrix24 and 5/10 for HaloPSA.
Bitrix24 has a free plan; HaloPSA does not list one.
HaloPSA is the better fit for customer support teams: we rate it 7/10 for them, against 4/10 for Bitrix24.
