Kustomer Pricing
Every Kustomer plan with its monthly and annual price, what it costs for common team sizes, and a calculator to estimate your own monthly cost before you buy.
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Plans and prices
| Plan | Monthly billing | Annual billing (per month) | Per user or flat | Users | Free tier |
|---|---|---|---|---|---|
| Custom (quote-based) | Contact sales | Contact sales | — | No limit listed | No |
Prices last updated November 2026.
What Kustomer costs by team size
| Team size | 1 user | 5 users | 10 users | 25 users | 50 users |
|---|---|---|---|---|---|
| Monthly cost | Contact for pricing | Contact for pricing | Contact for pricing | Contact for pricing | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges.
Add-ons
| Add-on | Monthly billing | Annual billing (per month) | Charged |
|---|---|---|---|
| HIPAA Enabled SubscriptionAdds HIPAA support. No public price. | Not listed | Not listed | Flat |
| ImplementationImplementation services. Some omnichannel setups require a statement of work. No public price. | Not listed | Not listed | Flat |
Kustomer Pricing Calculator
Estimate your team's real monthly and annual cost based on seats, billing cycle, and add-ons.
Cost breakdown
Estimated from the vendor's published prices, last updated November 2026. Actual costs may vary based on negotiated contracts. How we collect prices
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Use this estimate to align with your team, then start a trial or subscription.
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Kustomer pricing FAQs
No. The pricing page offers a calculator based on agent count and conversation volume, and exact pricing comes from sales. Third-party trackers report per-engaged-conversation fees for AI agents, but Kustomer does not publish them.
Its pricing page lists SOC 2, ISO 27001, ISO 27701, ISO/IEC 42001 and GDPR, with HIPAA available as an add-on.
Both are pay-as-you-go, separate from the platform subscription.
No, Kustomer does not list a free plan, and its plans are priced on request.
Yes. Kustomer sells add-ons on top of its plans: HIPAA Enabled Subscription and Implementation.