PolyAI vs Quiq Comparison
Compare PolyAI vs Quiq features, pricing, and more.
Last updated: November 2026
PolyAI
7.1/10
PolyAI builds enterprise voice AI agents that answer and resolve customer service calls, with chat and messaging channels, for large contact centers.
Quiq
6.9/10
Quiq is an agentic AI customer experience platform. Enterprises use it to build governed AI agents for chat, messaging and voice, alongside a digital contact center for human agents.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.9/10 |
| Integration | 8/10 | 7/10 |
| Analytics | 6/10 | 7/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 6/10 | 7/10 |
| Support | 8/10 | 7/10 |
| Cost | 3/10 | 4/10 |
| Scalability | 9/10 | 8/10 |
| Security | 9/10 | 8/10 |
| Output Quality | 9/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | Contact for pricing |
| Estimated cost for 10 users | Contact for pricing | Contact for pricing |
| Features | ||
| AI Agents | ||
| API Access | ||
| Chatbots | ||
| Enterprise Controls | ||
| Knowledge Base Search | ||
| Voice and Audio | ||
| Workflow Automation | ||
| Data Analysis | Not listed | |
| Transcription | Not listed | |
Which One Should You Choose?
Why choose PolyAI
- Higher Output Quality score (9/10 vs 7/10)
- Higher Integration score (8/10 vs 7/10)
- Better fit for startups (4/10 vs 2/10)
Why choose Quiq
- Higher Analytics score (7/10 vs 6/10)
- Higher Ease of Use score (7/10 vs 6/10)
Pros & Cons
PolyAI
Pros
- Reviewers repeatedly praise its natural-sounding voices and its handling of interruptions and topic changes in multi-turn calls.
- PolyAI claims around 90% end-to-end call resolution on its largest deployments and 99.994% trailing uptime.
- Compliance is strong for regulated industries: SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and US, UK, EU and APAC data residency.
- Managed pricing bundles maintenance, model upgrades, integrations and 24/7 support.
- One agent can serve voice, SMS, WhatsApp, web chat and email.
- G2 reviewers describe support as responsive during implementation.
Cons
- The platform has no public price, so buyers must go through a sales-led quote.
- Some users report occasional lag or slow responses.
- Reviewers want deeper voice analytics and reporting.
- It can struggle with complex or unusual interactions.
- It relies on underlying telephony providers rather than bundling a full phone system.
- It is oriented toward large enterprises, which makes it a poor fit for small teams.
Quiq
Pros
- Pricing is per conversation, so large human-agent teams do not pay seat fees for the AI tooling.
- AI Studio supports no-code, low-code and full-code building, includes a turn-by-turn test console, and is model-agnostic.
- Governance features such as claim verification, decision logs and guardrails suit regulated industries.
- Listed compliance includes SOC 2 Type II, HIPAA, GDPR and CCPA, and Quiq claims 99.999% uptime.
- Reviewers on G2 and Software Advice rate it around 4.5 to 4.6 and praise the admin interface.
Cons
- There is no public price list or self-serve plan, and third-party price estimates vary widely.
- Review volume is small, so independent evidence on the newer agentic and voice features is limited.
- One reviewer asked for reporting that combines email and text channels.
- Google's shutdown of Business Messages removed a rich messaging channel some customers relied on.
Not sold on either?
Frequently Asked Questions
PolyAI scores higher on our AI Software criteria: 7.1/10 against 6.9/10 for Quiq. The largest gap is in Output Quality: 9/10 for PolyAI and 7/10 for Quiq.
No, neither PolyAI nor Quiq lists a free plan.
PolyAI is the better fit for startups: we rate it 4/10 for them, against 2/10 for Quiq.
