Fin vs Mattermost Comparison
Compare Fin vs Mattermost features, pricing, and more.
Last updated: November 2026
Fin
7.4/10
Fin is Intercom's AI customer service agent. It resolves support conversations across chat, email, voice and social, either inside Intercom or on top of an existing helpdesk.
Mattermost
6.7/10
Self-hostable, open-source team messaging and workflow platform with playbooks, kanban boards and AI agents, built for security-conscious and regulated organizations.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 6.7/10 |
| Integration | 8/10 | 7/10 |
| Analytics | 8/10 | 3/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 7/10 | 6/10 |
| Support | 5/10 | 6/10 |
| Cost | 4/10 | 5/10 |
| Scalability | 9/10 | 9/10 |
| Security | 9/10 | 10/10 |
| Output Quality | 9/10 | Not listed |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $19/user/mo Fin with Intercom | $10/user/mo Professional |
| Estimated cost for 10 users | Contact for pricing | Free Team Edition |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Team messaging | Not listed | |
| File sharing | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task lists | Not listed | |
| Workflow automation | Not listed | |
| Kanban boards | Not listed | |
| Collaboration tools | Not listed | |
Fin vs Mattermost cost by team size
| Team size | Fin | Mattermost |
|---|---|---|
| 1 user | Contact for pricing | FreeTeam Edition |
| 5 users | Contact for pricing | FreeTeam Edition |
| 10 users | Contact for pricing | FreeTeam Edition |
| 25 users | Contact for pricing | FreeTeam Edition |
| 50 users | Contact for pricing | FreeTeam Edition |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Fin
- Higher Analytics score (8/10 vs 3/10)
- Higher Integration score (8/10 vs 7/10)
- Better fit for mid-market (9/10 vs 7/10)
- Better fit for small business (6/10 vs 4/10)
Why choose Mattermost
- Has a free plan (Fin does not)
- Higher Support score (6/10 vs 5/10)
- Higher Cost score (5/10 vs 4/10)
Pros & Cons
Fin
Pros
- Intercom reports a 76% average resolution rate across more than 12,000 customers, and G2 reviewers praise how quick and human-sounding its answers are.
- It runs on existing helpdesks such as Zendesk, Salesforce, HubSpot and Freshdesk, so teams do not have to move to Intercom.
- Its compliance list is broad: SOC 2, ISO 27001, ISO 42001, ISO 27701 and HIPAA, plus SSO, SCIM and data hosting in the US, EU or Australia.
- Simulations and regression tests let teams check configuration changes before they go live.
- There are no setup or platform fees, and the 14-day trial needs no credit card.
Cons
- Per-outcome billing makes monthly costs hard to predict, and G2 reviewers report unexpected bills during volume spikes.
- Inside Intercom, the per-seat helpdesk fees come on top of the outcome charges.
- Fin can pull the wrong article when knowledge base topics overlap, so answer quality depends on well-kept help content.
- A competitor's review says advanced Procedures and data connectors can take weeks to set up and may need technical skills.
- Some reviewers complain about the responsiveness of Intercom's own customer support.
Mattermost
Pros
- Can be fully self-hosted or air-gapped, which suits defense, government and regulated industries
- Enterprise tiers include strong compliance tooling: FIPS 140-3 builds, legal hold, compliance export and granular RBAC
- Playbooks give incident and DevOps teams repeatable checklists with automated triggers inside chat
- Built-in Jira, GitHub and GitLab integrations, plus an open API for custom bots
- Open-source core under MIT and AGPL licenses avoids full vendor lock-in
Cons
- The Boards kanban plugin is in maintenance mode and has been removed from the in-product marketplace
- Since v11 the free Entry plan shows only the last 10,000 messages and Team Edition is capped at 250 users, which drew community criticism
- The vendor publishes no prices, licenses are annual prepaid only, and every server needs its own license
- No Gantt charts, time tracking or project reporting, so it cannot replace a dedicated project management tool
- Self-hosting requires admin time and server upkeep
Not sold on either?
Frequently Asked Questions
Fin scores higher on our AI Software criteria: 7.4/10 against 6.7/10 for Mattermost. The largest gap is in Analytics: 8/10 for Fin and 3/10 for Mattermost.
Mattermost has a free plan; Fin does not list one.
Fin is the better fit for mid-market: we rate it 9/10 for them, against 7/10 for Mattermost.
