Creatio vs openCRX Comparison
Compare Creatio vs openCRX features, pricing, and more.
Last updated: November 2026
Creatio
6.3/10
Creatio is a no-code platform with sales, marketing and service CRM modules and AI agents, built for mid-market and enterprise organizations.
openCRX
6.1/10
openCRX is a free, BSD-licensed open source CRM and groupware server from Swiss vendor CRIXP, built for technically capable organizations that host it themselves.
Feature-by-Feature Comparison
| Feature | | O openCRX |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.1/10 |
| Analytics | 6/10 | 5/10 |
| Cost | 3/10 | 10/10 |
| Customization | 9/10 | 8/10 |
| Ease of Use | 6/10 | 3/10 |
| Integration | 6/10 | 6/10 |
| Scalability | 8/10 | 6/10 |
| Security | 8/10 | 6/10 |
| Support | 6/10 | 2/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $40/user/mo Growth | Contact for pricing |
| Estimated cost for 10 users | $750/mo Enterprise | Free Open Source (self-hosted) |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
Creatio vs openCRX cost by team size
openCRX costs less from 5 users.
| Team size | Creatio | openCRX |
|---|---|---|
| 1 user | Contact for pricing | FreeOpen Source (self-hosted) |
| 5 users | $375/moEnterprise | FreeOpen Source (self-hosted) |
| 10 users | $750/moEnterprise | FreeOpen Source (self-hosted) |
| 25 users | $1,875/moEnterprise | FreeOpen Source (self-hosted) |
| 50 users | $3,750/moEnterprise | FreeOpen Source (self-hosted) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Creatio
- Higher Support score (6/10 vs 2/10)
- Higher Ease of Use score (6/10 vs 3/10)
- Better fit for enterprise (9/10 vs 6/10)
- Better fit for mid-market (8/10 vs 5/10)
OWhy choose openCRX
- Has a free plan (Creatio does not)
- Lower estimated cost for 10 users: Free vs $750/mo
- Higher Cost score (10/10 vs 3/10)
- Better fit for startups (4/10 vs 2/10)
Pros & Cons
Creatio
Pros
- Its no-code process designer and BPM engine let business users build complex workflows and apps without developers.
- Its sales, marketing and service modules can be bought separately, so teams pay only for the CRM areas they use.
- Enterprise adds on-premise hosting, SSO, audit logs and HIPAA support, which suits regulated industries.
- Reviewers on Capterra and PeerSpot praise its marketing automation and the vendor's technical support.
Cons
- A reported 10,000 USD annual minimum and standard three-year term make it expensive for small teams.
- Every CRM module costs extra on top of the platform seat, which pushes up the real per-user price.
- Reviewers say the mobile app is weak and the learning curve is steep.
- Reviewers on PeerSpot and Capterra report too few ready-made connectors and say some updates have overwritten their customizations.
OopenCRX
Pros
- Free under a permissive BSD license, with no per-user fees.
- Highly customizable, from XML-based screen changes to extending business logic and the API.
- Combines CRM with groupware, including ActiveSync syncing for iPhone and Android devices.
- Offers a Java API and a Swagger-compliant REST API for integration work.
Cons
- Reviewers say documentation is thin and support is hard to find.
- Configuring it takes technical expertise.
- One reviewer called the interface very slow, and there are no native mobile apps.
- Much of the documentation on the official site covers old versions, and the site served an expired certificate when we visited.
Not sold on either?
Frequently Asked Questions
Creatio scores higher on our CRM criteria: 6.3/10 against 6.1/10 for openCRX. The largest gap is in Cost: 3/10 for Creatio and 10/10 for openCRX.
OpenCRX costs less for 10 users: free on its Open Source (self-hosted) plan, against about $750/mo on its Enterprise plan for Creatio, billed monthly.
OpenCRX has a free plan; Creatio does not list one.
Creatio is the better fit for customer support teams: we rate it 7/10 for them, against 4/10 for openCRX.
