ConnectWise PSA vs Google Sheets: Complete Comparison (2026)
An in-depth comparison of ConnectWise PSA and Google Sheets to help you choose the right tool for your business.
Last updated: November 2026
ConnectWise PSA
5.9/10
ConnectWise PSA (formerly ConnectWise Manage) is professional services automation software that gives managed service providers ticketing, projects, time tracking, billing, and reporting in one system.
Google Sheets
7.2/10
Google Sheets is a browser-based spreadsheet in Google Workspace that teams can edit together and often use to track simple projects and tasks.
Feature-by-Feature Comparison
| Feature | | G Google Sheets |
|---|---|---|
| Scores | ||
| Overall Rating | 5.9/10 | 7.2/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 3/10 | 9/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 4/10 | 8/10 |
| Integration | 8/10 | 7/10 |
| Scalability | 8/10 | 4/10 |
| Security | 6/10 | 7/10 |
| Support | 4/10 | 5/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | €7/user/mo Business Starter |
| Estimated cost for 10 users | Contact for pricing | €211/mo Business Plus |
| Features | ||
| Time tracking | ||
| App integrations | ||
| Client collaboration | ||
| Workflow automation | ||
| Collaboration tools | Not listed | |
| Dashboards | Not listed | |
| File sharing | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Knowledge base | Not listed | |
| Reporting | Not listed | |
| Scheduling | Not listed | |
| Spreadsheet interface | Not listed | |
| Task lists | Not listed | |
| Task management | Not listed | |
| Timeline view | Not listed | |
ConnectWise PSA vs Google Sheets cost by team size
| Team size | ConnectWise PSA | Google Sheets |
|---|---|---|
| 1 user | Contact for pricing | €21/moBusiness Plus |
| 5 users | Contact for pricing | €106/moBusiness Plus |
| 10 users | Contact for pricing | €211/moBusiness Plus |
| 25 users | Contact for pricing | €528/moBusiness Plus |
| 50 users | Contact for pricing | €1,055/moBusiness Plus |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose ConnectWise PSA
- Higher Scalability score (8/10 vs 4/10)
- Higher Analytics score (7/10 vs 6/10)
- Better fit for enterprise (7/10 vs 4/10)
- Better fit for mid-market (8/10 vs 5/10)
- Includes Time tracking, which Google Sheets lacks
GWhy choose Google Sheets
- Higher Cost score (9/10 vs 3/10)
- Higher Ease of Use score (8/10 vs 4/10)
- Better fit for freelancers (8/10 vs 1/10)
- Better fit for startups (7/10 vs 2/10)
Pros & Cons
ConnectWise PSA
Pros
- Ticketing goes deep, with SLA timers, routing rules, and service boards for MSP service desks.
- Billing handles recurring agreements, time and materials, and prepaid blocks, and syncs with QuickBooks and Xero.
- Time entries link directly to tickets, projects, and agreements, which helps capture billable work.
- A large ecosystem through the ConnectWise Marketplace and native RMM ticket creation.
Cons
- Reviewers report a learning curve of several weeks, plus ongoing work to maintain boards and workflows.
- There are no public prices, and independent estimates of 75 to 145 USD per user per month exceed many rivals.
- Users mention a dated, cluttered interface and slow performance at peak times.
- Reviewers cite uneven support, account manager turnover, and price increases at renewal.
GGoogle Sheets
Pros
- Real-time co-editing, comments and version history make it easy for a team to share one tracker.
- Prebuilt project management and event-planning templates mean teams do not have to build a tracker from scratch.
- There is no extra cost for organisations that already pay for Google Workspace seats.
- Connected Sheets can analyse BigQuery or Looker data with billions of rows directly in a spreadsheet.
- On higher Workspace tiers, Gemini can create trackers and write formulas from plain-language prompts.
Cons
- It has no native Gantt charts, task dependencies or time tracking for real project scheduling.
- Missed deadlines do not trigger automatic alerts, so team members have to be notified by hand.
- Large or complex shared sheets slow down and are easy to break when several people edit at once.
- Timeline view is limited to certain paid Workspace editions.
- Dashboards and reporting have to be built by hand or added with add-ons.
Not sold on either?
Frequently Asked Questions
Google Sheets scores higher on our Project Management criteria: 7.2/10 against 5.9/10 for ConnectWise PSA. The largest gap is in Cost: 3/10 for ConnectWise PSA and 9/10 for Google Sheets.
No, neither ConnectWise PSA nor Google Sheets lists a free plan.
Google Sheets is the better fit for freelancers: we rate it 8/10 for them, against 1/10 for ConnectWise PSA.
ConnectWise PSA has Time tracking, which Google Sheets lacks.
