CloudTalk vs Outplay: Complete Comparison (2026)
An in-depth comparison of CloudTalk and Outplay to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Outplay
6.8/10
Outplay is a multichannel sales engagement platform. Outbound sales teams use it to run email, phone, SMS, and LinkedIn sequences that sync with their CRM.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.8/10 |
| Integration | 8/10 | 7/10 |
| Analytics | 7/10 | 6/10 |
| Customization | 7/10 | 6/10 |
| Ease of Use | 8/10 | 8/10 |
| Support | 6/10 | 8/10 |
| Cost | 6/10 | 7/10 |
| Scalability | 7/10 | 6/10 |
| Security | 6/10 | 6/10 |
| Output Quality | 7/10 | Not listed |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | €34/user/mo Starter | $89/user/mo Growth |
| Estimated cost for 10 users | €340/mo Starter | $1,390/mo Enterprise |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Text Generation | Not listed | |
| Transcription | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
CloudTalk vs Outplay cost by team size
| Team size | CloudTalk | Outplay |
|---|---|---|
| 1 user | €34/moStarter | FreeFree Forever |
| 5 users | €170/moStarter | $695/moEnterprise |
| 10 users | €340/moStarter | $1,390/moEnterprise |
| 25 users | €850/moStarter | $3,475/moEnterprise |
| 50 users | €1,700/moStarter | $6,950/moEnterprise |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Integration score (8/10 vs 7/10)
- Higher Analytics score (7/10 vs 6/10)
- Better fit for customer support teams (8/10 vs 1/10)
Why choose Outplay
- Has a free plan (CloudTalk does not)
- Higher Support score (8/10 vs 6/10)
- Higher Cost score (7/10 vs 6/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Outplay
Pros
- Sequences can mix email, phone, SMS, WhatsApp, video, chat, and LinkedIn steps in one flow.
- Published per-user prices are well below those of enterprise rivals such as Outreach, and there is a free plan.
- Reviewers on G2 and Capterra often praise its responsive customer support. G2 shows an average of 4.5 from 269 reviews.
- A 7-day Growth trial needs no credit card, and the account drops to the free plan afterwards without losing data.
- Reviewers say the interface is intuitive, especially for reps who have used other sales tools.
Cons
- It is not a full CRM. It has no native deal pipeline or ticketing and relies on an external CRM.
- Some users report occasional glitches and lag in displaying responses.
- Some users find reporting and native prospecting data limited.
- The power dialer and team permissions are only on the $139 Enterprise tier.
- Add-on prices and monthly billing rates are not published.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our AI Software criteria: 7/10 against 6.8/10 for Outplay. The largest gap is in Support: 6/10 for CloudTalk and 8/10 for Outplay.
Outplay has a free plan; CloudTalk does not list one.
CloudTalk is the better fit for customer support teams: we rate it 8/10 for them, against 1/10 for Outplay.
