CiviCRM vs monday CRM Comparison
Compare CiviCRM vs monday CRM features, pricing, and more.
Last updated: November 2026
CiviCRM
6.6/10
Open-source CRM built for nonprofits and advocacy groups, covering contacts, donations, memberships, events, email marketing and case management.
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 7.4/10 |
| Customization | 9/10 | 8/10 |
| Analytics | 6/10 | 7/10 |
| Integration | 7/10 | 8/10 |
| Support | 4/10 | 7/10 |
| Ease of Use | 3/10 | 8/10 |
| Security | 6/10 | 8/10 |
| Cost | 9/10 | 6/10 |
| Scalability | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $15/mo Spark Starter | $18/user/mo Basic |
| Estimated cost for 10 users | Free Self-hosted (open source) | $180/mo Basic |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Marketing Automation | ||
| Reporting & Analytics | ||
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Sales Automation | Not listed | |
CiviCRM vs monday CRM cost by team size
CiviCRM costs less from 5 users.
| Team size | CiviCRM | monday CRM |
|---|---|---|
| 1 user | FreeSelf-hosted (open source) | Contact for pricing |
| 5 users | FreeSelf-hosted (open source) | $90/moBasic |
| 10 users | FreeSelf-hosted (open source) | $180/moBasic |
| 25 users | FreeSelf-hosted (open source) | $450/moBasic |
| 50 users | FreeSelf-hosted (open source) | $900/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CiviCRM
- Has a free plan (monday CRM does not)
- Lower estimated cost for 10 users: Free vs $180/mo
- Higher Cost score (9/10 vs 6/10)
- Higher Customization score (9/10 vs 8/10)
Why choose monday CRM
- Higher Ease of Use score (8/10 vs 3/10)
- Higher Support score (7/10 vs 4/10)
- Better fit for sales teams (8/10 vs 2/10)
- Better fit for enterprise (6/10 vs 3/10)
Pros & Cons
CiviCRM
Pros
- The core software is free and open source under the AGPL, so there are no licence fees whatever the number of users or contacts.
- Donations, memberships, events, CiviMail email and case management all come in one nonprofit-focused system.
- It runs inside WordPress, Drupal and Joomla, so data is shared between the website and the CRM.
- Every Spark hosted plan allows unlimited users, starting at $15 per month.
- A large extension ecosystem and an active community make it highly customisable.
Cons
- Reviewers consistently describe the interface as dated and clunky.
- Self-hosted setup and customisation usually need a developer, which adds hidden costs.
- The open-source project offers no dedicated vendor customer service. Help comes from community forums or paid partners.
- Spark plans cap contacts at 5,000 to 10,000 and limit integrations and customisation.
- It has no sales pipeline or opportunity tooling for commercial sales teams.
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.6/10 for CiviCRM. The largest gap is in Ease of Use: 3/10 for CiviCRM and 8/10 for monday CRM.
CiviCRM costs less for 10 users: free on its Self-hosted (open source) plan, against about $180/mo on its Basic plan for monday CRM, billed monthly.
CiviCRM has a free plan; monday CRM does not list one.
Monday CRM is the better fit for sales teams: we rate it 8/10 for them, against 2/10 for CiviCRM.
