Agentforce vs Outplay: Complete Comparison (2026)
An in-depth comparison of Agentforce and Outplay to help you choose the right tool for your business.
Last updated: November 2026
Agentforce
6.7/10
Salesforce's platform for building and running autonomous AI agents for service, sales and employee tasks, using CRM data, Flows and the Einstein Trust Layer.
Outplay
6.8/10
Outplay is a multichannel sales engagement platform. Outbound sales teams use it to run email, phone, SMS, and LinkedIn sequences that sync with their CRM.
Feature-by-Feature Comparison
| Feature | A Agentforce | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.7/10 | 6.8/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 3/10 | 7/10 |
| Customization | 9/10 | 6/10 |
| Ease of Use | 4/10 | 8/10 |
| Integration | 8/10 | 7/10 |
| Output Quality | 7/10 | Not listed |
| Scalability | 9/10 | 6/10 |
| Security | 9/10 | 6/10 |
| Support | 7/10 | 8/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $5/user/mo Agentforce User License | $89/user/mo Growth |
| Estimated cost for 10 users | Free Salesforce Foundations | $1,390/mo Enterprise |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Chatbots | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Text Generation | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
Agentforce vs Outplay cost by team size
Agentforce and Outplay cost the same at 1 user; Agentforce costs less from 5 users.
| Team size | Agentforce | Outplay |
|---|---|---|
| 1 user | FreeSalesforce Foundations | FreeFree Forever |
| 5 users | FreeSalesforce Foundations | $695/moEnterprise |
| 10 users | FreeSalesforce Foundations | $1,390/moEnterprise |
| 25 users | FreeSalesforce Foundations | $3,475/moEnterprise |
| 50 users | FreeSalesforce Foundations | $6,950/moEnterprise |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
AWhy choose Agentforce
- Lower estimated cost for 10 users: Free vs $1,390/mo
- Higher Customization score (9/10 vs 6/10)
- Higher Scalability score (9/10 vs 6/10)
- Better fit for customer support teams (8/10 vs 1/10)
- Better fit for enterprise (9/10 vs 5/10)
Why choose Outplay
- Higher Cost score (7/10 vs 3/10)
- Higher Ease of Use score (8/10 vs 4/10)
- Better fit for startups (8/10 vs 2/10)
- Better fit for small business (7/10 vs 3/10)
Pros & Cons
AAgentforce
Pros
- Agents act through existing Salesforce Flows, Apex and APIs, and they follow sharing rules and field-level security.
- Agent Script lets teams hard-code business rules, such as refund limits, so the model cannot override them.
- Prebuilt agents cover service cases, lead qualification and sales coaching, which shortens time to a first deployment.
- Several buying models are available: Pre-Purchase, Pre-Commit and PayGo.
- Customers can start on the free Foundations tier.
Cons
- Several meters run at once (credits, seats and Data 360), so reviewers find costs hard to forecast.
- It requires Enterprise Edition or higher plus admin or developer skills, with pilots taking 4 to 6 weeks.
- It works best only when the data lives in Salesforce, and outside data usually means buying Data 360.
- Pricing models and product names have changed repeatedly since launch.
- Unused Flex Credits do not roll over to the next term.
Outplay
Pros
- Sequences can mix email, phone, SMS, WhatsApp, video, chat, and LinkedIn steps in one flow.
- Published per-user prices are well below those of enterprise rivals such as Outreach, and there is a free plan.
- Reviewers on G2 and Capterra often praise its responsive customer support. G2 shows an average of 4.5 from 269 reviews.
- A 7-day Growth trial needs no credit card, and the account drops to the free plan afterwards without losing data.
- Reviewers say the interface is intuitive, especially for reps who have used other sales tools.
Cons
- It is not a full CRM. It has no native deal pipeline or ticketing and relies on an external CRM.
- Some users report occasional glitches and lag in displaying responses.
- Some users find reporting and native prospecting data limited.
- The power dialer and team permissions are only on the $139 Enterprise tier.
- Add-on prices and monthly billing rates are not published.
Not sold on either?
Frequently Asked Questions
Outplay scores higher on our AI Software criteria: 6.8/10 against 6.7/10 for Agentforce. The largest gap is in Cost: 3/10 for Agentforce and 7/10 for Outplay.
Agentforce costs less for 10 users: free on its Salesforce Foundations plan, against about $1,390/mo on its Enterprise plan for Outplay, billed monthly.
Yes, both Agentforce and Outplay have a free plan.
Agentforce is the better fit for customer support teams: we rate it 8/10 for them, against 1/10 for Outplay.
