17hats vs Jira Comparison
Compare 17hats vs Jira features, pricing, and more.
Last updated: November 2026
17hats
4.8/10
17hats is an all-in-one business management app for solopreneurs and small service businesses, combining CRM, projects, to-dos, invoicing, contracts, scheduling and workflows.
Jira
7.3/10
Atlassian's work and issue-tracking platform for planning, tracking, and shipping projects, with scrum and kanban boards built mainly for software and technical teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 4.8/10 | 7.3/10 |
| Analytics | 5/10 | 7/10 |
| Cost | 5/10 | 7/10 |
| Customization | 5/10 | 9/10 |
| Ease of Use | 6/10 | 4/10 |
| Integration | 4/10 | 9/10 |
| Scalability | 3/10 | 9/10 |
| Security | 4/10 | 8/10 |
| Support | 6/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $60/mo Core | $8/user/mo Standard |
| Estimated cost for 10 users | Free Free CRM | Free Free |
| Features | ||
| App integrations | ||
| Reporting | ||
| Task lists | ||
| Task management | ||
| Time tracking | ||
| Timeline view | ||
| Workflow automation | ||
| Client collaboration | Not listed | |
| Collaboration tools | Not listed | |
| Dashboards | Not listed | |
| Kanban boards | Not listed | |
| Scheduling | Not listed | |
17hats vs Jira cost by team size
17hats and Jira cost the same up to 10 users; 17hats costs less from 25 users.
| Team size | 17hats | Jira |
|---|---|---|
| 1 user | FreeFree CRM | FreeFree |
| 5 users | FreeFree CRM | FreeFree |
| 10 users | FreeFree CRM | FreeFree |
| 25 users | FreeFree CRM | $212/moStandard |
| 50 users | FreeFree CRM | $424/moStandard |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose 17hats
- Higher Ease of Use score (6/10 vs 4/10)
- Better fit for small business (8/10 vs 6/10)
Why choose Jira
- Higher Scalability score (9/10 vs 3/10)
- Higher Integration score (9/10 vs 4/10)
- Better fit for enterprise (9/10 vs 1/10)
- Better fit for mid-market (8/10 vs 2/10)
Pros & Cons
17hats
Pros
- Combines CRM, contracts, invoicing, payments, scheduling and to-dos, so a solo business can replace several tools with one.
- To-do workflows and advanced workflows automate recurring tasks and document or email sends for each client.
- Unlimited contacts and projects and three users are included, with one predictable flat price.
- A free CRM plan, a restartable 7-day trial and a 30-day money-back guarantee lower the risk of trying it.
- Built-in financial reports such as profit and loss and sales tax suit owners who handle their own books.
Cons
- It has no Kanban boards, Gantt charts or team chat, so it is weak as a team project management tool.
- Time tracking, scheduling, recurring billing and QuickBooks sync are all paid add-ons.
- Reviewers cite a limited mobile app, a cluttered interface and limited form customization.
- Users have reported QuickBooks sync errors that created duplicate payments, and some scheduled emails failing to send.
- It has no live chat support, and records are inaccessible after cancellation unless exported first.
Jira
Pros
- The free plan supports up to 10 users and includes scrum and kanban boards.
- Reviewers highlight deep customization of workflows, boards, and fields.
- Sprint and agile management are strong, and Jira integrates with GitHub and Git tools.
- It links closely with Confluence and other Atlassian products, so tickets can be referenced across those apps.
- Time tracking is built into every plan, including Free.
Cons
- Reviewers report a steep learning curve and an interface that overwhelms non-technical users.
- Users report slow issue loading and laggy boards in large deployments.
- Paid Marketplace apps can add hidden costs for reporting, CRM, and helpdesk needs.
- The free plan is limited to 100 emails per day and community support only.
- Troubleshooting failed automation rules can be frustrating.
Not sold on either?
Frequently Asked Questions
Jira scores higher on our Project Management criteria: 7.3/10 against 4.8/10 for 17hats. The largest gap is in Scalability: 3/10 for 17hats and 9/10 for Jira.
Both are free for 10 users.
Yes, both 17hats and Jira have a free plan.
Jira is the better fit for enterprise: we rate it 9/10 for them, against 1/10 for 17hats.
