Rezolve.ai
6.7/10Rezolve.ai is an agentic AI service desk for IT, HR, and finance support that resolves employee requests in Microsoft Teams and other channels for large organizations.
Data last updated November 2026 · Our methodology
Overview
Rezolve.ai sells an AI-driven employee service desk. Its Sidekick assistant takes IT, HR, and finance requests in Microsoft Teams, email, web, mobile, and voice. It resolves common issues on its own through eight built-in foundational agents and hands harder cases to technicians with the context preserved. The platform has four parts: AI for Employees, AI for Technicians (agent assist and a Level Zero agent that works with an existing ITSM), an AI-native ITSM with asset management and a CMDB, and Autonomous Agents built in Agentic Studio or taken from a 50-agent marketplace. The vendor says it connects to more than 150 tools, including ServiceNow, Freshservice, Jira, HRIS and identity systems, and MCP tools. It lists SOC 2 Type II and ISO 27001, along with GDPR compliance and HIPAA readiness. Pricing is quote-only and comes as one all-in quote after a scoping call. The employee module is priced per employee per month, and the technician and ITSM modules per fulfiller per month. Autonomous Agents cost either a fixed annual fee if you bring your own LLM or a charge per agent run. Implementation, data migration, and custom integrations appear as separate line items. The vendor states a minimum of about 2,000 employees, and contracts typically run two to three years. That makes it a poor fit for small companies. Reviewers also mention inconsistent chatbot answers, basic ticket filtering, and a Teams-first design.
Our Rating
Who Rezolve.ai is best for
Good fit
The pricing page sets a minimum of about 2,000 employees and multi-year contracts.
Less suited
Only larger mid-market firms reach the 2,000-employee minimum.
The employee minimum excludes small businesses.
Pros & Cons
Pros
- Covers IT, HR, and finance requests in one assistant that runs inside Microsoft Teams and other channels.
- The vendor says it connects to more than 150 tools, including ServiceNow, Freshservice, and Jira, so existing ITSM tools can stay in place.
- Each quote is all-in and covers standard integrations, non-production environments, 24/7 monitoring, and a named customer success manager.
- Reviewers rate it highly (4.8/5 on G2 and Capterra) and often praise the support team.
- The vendor lists SOC 2 Type II and ISO 27001, and states that data can be exported in open formats with no egress fees.
Cons
- No public prices: every quote follows a scoping call.
- The stated minimum of about 2,000 employees and typical two-to-three-year contracts rule out smaller buyers.
- Reviewers mention inconsistent chatbot responses and basic ticket filtering.
- The Teams-first design may limit organizations that rely on other collaboration tools.
- Fulfiller seat counts change only at renewal, not mid-term.
Key Features
Rezolve.ai Pricing
AI for Employees
- VoiceIQ
- Analytics
- Creator Studio
- Knowledge management
- 8 foundational agents
- Sidekick assistant on every channel
- Priced per employee per month, with corporate and frontline tiers
AI for Technicians
- Agent Assist
- Level Zero Agent
- Operations Assist in Teams
- Priced per fulfiller per month
- Works with an existing ITSM or Rezolve's
AI-Native ITSM
- Dashboards
- SLA management
- Service catalog
- Asset management
- Priced per fulfiller per month, plus a fixed fee for Assets and CMDB
Autonomous Agents
- Agentic Studio
- 50-agent marketplace
- Unlimited custom agents
- Fixed annual fee with your own LLM, or pay per agent run with Rezolve's model
Frequently Asked Questions
No. Customers get one all-in quote after a 30-minute scoping call. The employee module is priced per employee per month, and the technician and ITSM modules per fulfiller per month.
Yes. The pricing page states a minimum of about 2,000 employees.
Contracts typically run two to three years, and fulfiller counts change only at renewal.
Not necessarily. The technician and ITSM modules can work alongside tools such as ServiceNow, Freshservice, or Jira, or Rezolve's own ITSM can be used on its own.
The vendor lists SOC 2 Type II and ISO 27001, along with GDPR compliance and HIPAA readiness.
Only on Autonomous Agents, and only if you choose to pay per agent run with Rezolve's model. The core platform has no per-resolution or token fees.
Software Advice lists a free trial but no free version.
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