monday CRM vs Zoho CRM Comparison
Compare monday CRM vs Zoho CRM features, pricing, and more.
Last updated: November 2026
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Zoho CRM
7.2/10
Cloud CRM from Zoho for small and mid-sized sales teams, with a free plan for 3 users and four paid per-user editions.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 7.2/10 |
| Integration | 8/10 | 8/10 |
| Security | 8/10 | 7/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 6/10 | 8/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 8/10 | 6/10 |
| Scalability | 7/10 | 7/10 |
| Support | 7/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $18/user/mo Basic | $20/user/mo Standard |
| Estimated cost for 10 users | $180/mo Basic | $200/mo Standard |
| Features | ||
| Contact Management | ||
| Lead Management | ||
| Sales Automation | ||
| Reporting & Analytics | ||
| Integrations | ||
| Collaboration | ||
| Marketing Automation | Not listed | |
| Mobile Access | ||
| Opportunity Management | ||
| Built-in Calling | Not listed | |
Which One Should You Choose?
Why choose monday CRM
- Lower estimated cost for 10 users: $180/mo vs $200/mo
- Higher Ease of Use score (8/10 vs 6/10)
- Higher Support score (7/10 vs 5/10)
Why choose Zoho CRM
- Has a free plan (monday CRM does not)
- Higher Cost score (8/10 vs 6/10)
Pros & Cons
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Zoho CRM
Pros
- The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
- Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
- Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
- Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.
Cons
- Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
- Reviewers report a learning curve, especially when building workflow automation.
- Advanced automation often needs developers or custom functions.
- Reviews often mention slow or limited customer support and occasional sluggish performance.
- Zia AI is only included from the Enterprise edition up.
