monday CRM vs Nutshell Comparison
Compare monday CRM vs Nutshell features, pricing, and more.
Last updated: November 2026
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Nutshell
6.3/10
Sales CRM for small and mid-sized B2B teams that combines pipelines, email sync, AI call notes and optional email marketing, SMS and proposal add-ons.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 6.3/10 |
| Customization | 8/10 | 5/10 |
| Analytics | 7/10 | 5/10 |
| Integration | 8/10 | 7/10 |
| Support | 7/10 | 8/10 |
| Ease of Use | 8/10 | 8/10 |
| Security | 8/10 | 6/10 |
| Cost | 6/10 | 6/10 |
| Scalability | 7/10 | 5/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $18/user/mo Basic | $19/user/mo Foundation |
| Estimated cost for 10 users | $180/mo Basic | $190/mo Foundation |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
monday CRM vs Nutshell cost by team size
monday CRM costs less from 5 users.
| Team size | monday CRM | Nutshell |
|---|---|---|
| 1 user | Contact for pricing | $19/moFoundation |
| 5 users | $90/moBasic | $95/moFoundation |
| 10 users | $180/moBasic | $190/moFoundation |
| 25 users | $450/moBasic | $475/moFoundation |
| 50 users | $900/moBasic | $950/moFoundation |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose monday CRM
- Lower estimated cost for 10 users: $180/mo vs $190/mo
- Higher Customization score (8/10 vs 5/10)
- Higher Analytics score (7/10 vs 5/10)
- Better fit for enterprise (6/10 vs 3/10)
- Better fit for mid-market (8/10 vs 6/10)
Why choose Nutshell
- Higher Support score (8/10 vs 7/10)
- Better fit for small business (9/10 vs 7/10)
Pros & Cons
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Nutshell
Pros
- Every plan includes unlimited contacts plus webchat, an AI chatbot, forms, landing pages and basic email marketing.
- Free live support on all plans, with free data migration and onboarding during the 14-day trial that needs no credit card.
- Reviewers on Capterra and G2 most often praise how easily non-technical sales teams can set up and use it.
- Pro and higher plans include native click-to-call, which logs calls automatically and can add AI call summaries, so smaller teams may not need a separate dialer.
Cons
- Reporting is the most common reviewer complaint. Users say reports lack depth and flexibility once they need more detailed insights.
- Customization is limited. Unlimited custom fields and pipelines are only on the 79 USD Enterprise tier.
- Foundation is capped at 100 open leads, and click-to-call and sales automation start at Pro, so the cheapest plan is restrictive.
- Paid add-ons for advanced marketing, messaging, prospecting, proposals and SMS can push the total cost well above the seat price.
- Reviewers say the mobile app is less capable than the desktop version.
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.3/10 for Nutshell. The largest gap is in Customization: 8/10 for monday CRM and 5/10 for Nutshell.
Monday CRM costs less for 10 users: about $180/mo on its Basic plan, against about $190/mo on its Foundation plan for Nutshell, billed monthly.
No, neither monday CRM nor Nutshell lists a free plan.
Monday CRM is the better fit for enterprise: we rate it 6/10 for them, against 3/10 for Nutshell.
