Jira vs TaskRay Comparison
Compare Jira vs TaskRay features, pricing, and more.
Last updated: November 2026
Jira
7.3/10
Atlassian's work and issue-tracking platform for planning, tracking, and shipping projects, with scrum and kanban boards built mainly for software and technical teams.
TaskRay
6.4/10
TaskRay is a Salesforce-native project management app that helps post-sale teams run customer onboarding, implementations, and installations inside Salesforce.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.3/10 | 6.4/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 7/10 | 4/10 |
| Customization | 9/10 | 7/10 |
| Ease of Use | 4/10 | 6/10 |
| Integration | 9/10 | 7/10 |
| Scalability | 9/10 | 7/10 |
| Security | 8/10 | 7/10 |
| Support | 6/10 | 8/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $8/user/mo Standard | Contact for pricing |
| Estimated cost for 10 users | Free Free | Contact for pricing |
| Features | ||
| App integrations | ||
| Collaboration tools | ||
| Dashboards | ||
| Kanban boards | ||
| Reporting | ||
| Task lists | ||
| Task management | ||
| Time tracking | ||
| Timeline view | ||
| Workflow automation | ||
| Client collaboration | Not listed | |
| Gantt charts | Not listed | |
| Scheduling | Not listed | |
| Spreadsheet interface | Not listed | |
Jira vs TaskRay cost by team size
| Team size | Jira | TaskRay |
|---|---|---|
| 1 user | FreeFree | Contact for pricing |
| 5 users | FreeFree | Contact for pricing |
| 10 users | FreeFree | Contact for pricing |
| 25 users | $212/moStandard | Contact for pricing |
| 50 users | $424/moStandard | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Jira
- Has a free plan (TaskRay does not)
- Higher Cost score (7/10 vs 4/10)
- Higher Customization score (9/10 vs 7/10)
- Better fit for startups (8/10 vs 3/10)
- Better fit for small business (6/10 vs 4/10)
Why choose TaskRay
- Higher Ease of Use score (6/10 vs 4/10)
- Higher Support score (8/10 vs 6/10)
- Better fit for customer support teams (6/10 vs 3/10)
- Better fit for sales teams (5/10 vs 2/10)
Pros & Cons
Jira
Pros
- The free plan supports up to 10 users and includes scrum and kanban boards.
- Reviewers highlight deep customization of workflows, boards, and fields.
- Sprint and agile management are strong, and Jira integrates with GitHub and Git tools.
- It links closely with Confluence and other Atlassian products, so tickets can be referenced across those apps.
- Time tracking is built into every plan, including Free.
Cons
- Reviewers report a steep learning curve and an interface that overwhelms non-technical users.
- Users report slow issue loading and laggy boards in large deployments.
- Paid Marketplace apps can add hidden costs for reporting, CRM, and helpdesk needs.
- The free plan is limited to 100 emails per day and community support only.
- Troubleshooting failed automation rules can be frustrating.
TaskRay
Pros
- It runs natively in Salesforce, so project work sits next to account and opportunity data and teams re-enter less data.
- Teams can clone templates for each new customer, which keeps onboarding consistent.
- Reviewers praise the customer support, and a free Standard support tier comes with every license.
- Higher tiers include detailed resource management, such as capacity, utilization, and forecasting.
Cons
- It requires an existing Salesforce org, so teams outside the Salesforce ecosystem can't use it.
- No prices are published for any tier, so buyers must contact sales for a quote.
- Reviewers report a steep learning curve for staff who don't know Salesforce.
- Some users say it feels slower than standalone project tools because of Salesforce platform latency.
Not sold on either?
Frequently Asked Questions
Jira scores higher on our Project Management criteria: 7.3/10 against 6.4/10 for TaskRay. The largest gap is in Cost: 7/10 for Jira and 4/10 for TaskRay.
Jira has a free plan; TaskRay does not list one.
Jira is the better fit for startups: we rate it 8/10 for them, against 3/10 for TaskRay.
