HaloPSA vs SmartSuite Comparison
Compare HaloPSA vs SmartSuite features, pricing, and more.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
SmartSuite
7.3/10
SmartSuite is a no-code work management platform that teams use to build project, process and operations solutions with views, automations and AI agents.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 7.3/10 |
| Cost | 5/10 | 6/10 |
| Ease of Use | 5/10 | 7/10 |
| Analytics | 7/10 | 7/10 |
| Customization | 9/10 | 9/10 |
| Scalability | 8/10 | 7/10 |
| Support | 7/10 | 7/10 |
| Integration | 8/10 | 7/10 |
| Security | 9/10 | 9/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $20/user/mo Team |
| Estimated cost for 10 users | Contact for pricing | $200/mo Team |
| Features | ||
| App integrations | ||
| Client collaboration | ||
| Dashboards | ||
| Reporting | ||
| Scheduling | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
| Collaboration tools | Not listed | |
| Databases | Not listed | |
| Docs | Not listed | |
| File sharing | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Knowledge base | Not listed | |
| Spreadsheet interface | Not listed | |
| Task lists | Not listed | |
| Team messaging | Not listed | |
| Timeline view | Not listed | |
| Whiteboards | Not listed | |
HaloPSA vs SmartSuite cost by team size
| Team size | HaloPSA | SmartSuite |
|---|---|---|
| 1 user | Contact for pricing | Contact for pricing |
| 5 users | Contact for pricing | $100/moTeam |
| 10 users | Contact for pricing | $200/moTeam |
| 25 users | Contact for pricing | $500/moTeam |
| 50 users | Contact for pricing | $1,000/moTeam |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Scalability score (8/10 vs 7/10)
- Higher Integration score (8/10 vs 7/10)
Why choose SmartSuite
- Higher Ease of Use score (7/10 vs 5/10)
- Higher Cost score (6/10 vs 5/10)
- Better fit for marketing teams (7/10 vs 2/10)
- Better fit for healthcare (7/10 vs 4/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
SmartSuite
Pros
- The same records can be shown as grid, Kanban, Gantt, timeline, calendar, map and dashboard views without duplicating data.
- Its compliance coverage is unusually strong for the category, with ISO 27001, SOC 2 Type II, HIPAA and GDPR audits plus a choice of US or EU data residency.
- Read-only users, commenters and form submitters are free, which lowers the cost of involving stakeholders.
- It ships more than 200 templates and an AI solution builder to speed up setup.
- Reviewers describe the support team as responsive.
Cons
- Team, Professional and Enterprise carry 3-, 5- and 25-seat minimums, and there is no free plan.
- The Team plan allows only 5,000 records per solution, and automation runs plus API calls are hard-capped each month.
- SAML SSO and SCIM are available only on Enterprise and Signature plans.
- There is no team chat or whiteboard, and external access is limited to read-only shared views.
- Reviewers say complex workflows and large data imports take real setup effort, and there are no native desktop apps.
Not sold on either?
Frequently Asked Questions
SmartSuite scores higher on our Project Management criteria: 7.3/10 against 7.1/10 for HaloPSA. The largest gap is in Ease of Use: 5/10 for HaloPSA and 7/10 for SmartSuite.
No, neither HaloPSA nor SmartSuite lists a free plan.
SmartSuite is the better fit for marketing teams: we rate it 7/10 for them, against 2/10 for HaloPSA.
