Front vs GoSearch: Complete Comparison (2026)
An in-depth comparison of Front and GoSearch to help you choose the right tool for your business.
Last updated: November 2026
Front
6.5/10
Front is a customer service platform that combines shared inbox ticketing with AI agents, reply drafting, and quality analytics for support teams.
GoSearch
7.1/10
GoSearch is an AI enterprise search platform that lets employees search and chat over company apps, and build agents and no-code workflows.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.5/10 | 7.1/10 |
| Analytics | 7/10 | 5/10 |
| Cost | 4/10 | 7/10 |
| Customization | 7/10 | 6/10 |
| Ease of Use | 8/10 | 8/10 |
| Integration | 7/10 | 8/10 |
| Output Quality | 6/10 | 7/10 |
| Scalability | 7/10 | 7/10 |
| Security | 7/10 | 8/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $25/user/mo Starter | $20/user/mo Pro |
| Estimated cost for 10 users | $250/mo Starter | Free Free |
| Features | ||
| AI Agents | ||
| API Access | ||
| Chatbots | ||
| Enterprise Controls | ||
| Knowledge Base Search | ||
| Text Generation | ||
| Workflow Automation | ||
| Data Analysis | Not listed | |
| Private Deployment | Not listed | |
Front vs GoSearch cost by team size
GoSearch costs less at every team size we checked.
| Team size | Front | GoSearch |
|---|---|---|
| 1 user | $25/moStarter | FreeFree |
| 5 users | $125/moStarter | FreeFree |
| 10 users | $250/moStarter | FreeFree |
| 25 users | $1,625/moProfessional | FreeFree |
| 50 users | $3,250/moProfessional | FreeFree |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Front
- Higher Analytics score (7/10 vs 5/10)
- Higher Customization score (7/10 vs 6/10)
- Better fit for customer support teams (9/10 vs 5/10)
Why choose GoSearch
- Has a free plan (Front does not)
- Lower estimated cost for 10 users: Free vs $250/mo
- Higher Cost score (7/10 vs 4/10)
- Higher Integration score (8/10 vs 7/10)
- Better fit for small business (8/10 vs 6/10)
Pros & Cons
Front
Pros
- Collaborative shared inbox with comments and assignment, which reviewers say is easy to adopt for teams used to email.
- Autopilot can be tested in simulations before deployment, which lowers the risk of an AI agent misbehaving with customers.
- Smart CSAT estimates satisfaction even when customers skip surveys, alongside automated QA scoring.
- Lets third-party AI agents work inside the platform, so it is not locked to Front's own AI.
- A 14-day trial with Professional features and no credit card required.
Cons
- AI is priced on top of seat fees: Copilot costs $20 per seat and Autopilot is billed per conversation.
- Seat caps of 10 on Starter and 50 on Professional push growing teams into higher tiers.
- Reviewers report weak HubSpot syncing that can require manual data entry.
- Some users report bugs such as threads sorting incorrectly and automation rules not firing.
- The pricing page shows only annual prices, so monthly costs are not public.
GoSearch
Pros
- The Free plan and the $20 per user Pro plan let small teams start without talking to sales.
- More than 100 connectors, including MCP and custom ones, and search results respect existing app permissions.
- Agents and workflows can be built without code and run inside Slack and Teams.
- The vendor states SOC 2 Type II, GDPR, CCPA and HIPAA compliance, with zero data retention.
- G2 reviewers praise its fast, accurate search and quick setup.
Cons
- SSO/SAML, audit logs, the API and BYO cloud are only available on the custom-priced Enterprise plan.
- The Free plan's limit of 10 searches and 3 AI queries per day is too low for real evaluation by a whole team.
- There are few independent reviews: about 21 on G2 and very few on Capterra.
- Reviewers mention limited filters and customization, and occasional slowness or bugs.
- Analysts say its analytics and connector depth for niche systems trail Glean-class suites.
Not sold on either?
Frequently Asked Questions
GoSearch scores higher on our AI Software criteria: 7.1/10 against 6.5/10 for Front. The largest gap is in Cost: 4/10 for Front and 7/10 for GoSearch.
GoSearch costs less for 10 users: free on its Free plan, against about $250/mo on its Starter plan for Front, billed monthly.
GoSearch has a free plan; Front does not list one.
Front is the better fit for customer support teams: we rate it 9/10 for them, against 5/10 for GoSearch.
