Decagon vs Langdock: Complete Comparison (2026)
An in-depth comparison of Decagon and Langdock to help you choose the right tool for your business.
Last updated: November 2026
Decagon
6.9/10
Decagon is an enterprise platform for AI customer service agents that resolve support conversations over chat, email and voice.
Langdock
7.1/10
Langdock is a Berlin-based, EU-hosted AI workspace where company teams chat with many AI models, build custom agents, and automate workflows under central governance.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 7.1/10 |
| Analytics | 8/10 | 6/10 |
| Cost | 3/10 | 5/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 6/10 | 7/10 |
| Integration | 7/10 | 7/10 |
| Output Quality | 8/10 | 8/10 |
| Scalability | 9/10 | 8/10 |
| Security | 8/10 | 9/10 |
| Support | 8/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | €23/user/mo Core |
| Estimated cost for 10 users | Contact for pricing | €232/mo Core |
| Features | ||
| AI Agents | ||
| Chatbots | ||
| Knowledge Base Search | ||
| Text Generation | ||
| Workflow Automation | ||
| API Access | Not listed | |
| Custom Model Training | Not listed | |
| Enterprise Controls | Not listed | |
| Private Deployment | Not listed | |
| Transcription | Not listed | |
| Voice and Audio | Not listed | |
Decagon vs Langdock cost by team size
| Team size | Decagon | Langdock |
|---|---|---|
| 1 user | Contact for pricing | €23/moCore |
| 5 users | Contact for pricing | €116/moCore |
| 10 users | Contact for pricing | €232/moCore |
| 25 users | Contact for pricing | €580/moCore |
| 50 users | Contact for pricing | €1,160/moCore |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Decagon
- Higher Analytics score (8/10 vs 6/10)
- Higher Scalability score (9/10 vs 8/10)
- Better fit for financial services (8/10 vs 6/10)
Why choose Langdock
- Higher Cost score (5/10 vs 3/10)
- Higher Ease of Use score (7/10 vs 6/10)
- Better fit for small business (5/10 vs 2/10)
- Better fit for freelancers (3/10 vs 1/10)
Pros & Cons
Decagon
Pros
- Chat, email and voice agents run on one shared intelligence layer, so behaviour stays consistent across channels.
- Agent workflows are written as natural-language AOPs, so support operations staff can define multi-step actions such as refunds.
- Built-in A/B experiments, simulation testing and Watchtower QA support ongoing tuning at scale.
- Large reference customers report results, for example 70% chat and voice resolution at Chime and an 80% deflection rate at Duolingo.
- Reviewers on G2 rate it highly, with an average around 4.9 out of 5, and praise how quickly support responds.
Cons
- There is no public pricing, so every quote needs a sales call.
- Under per-conversation billing you pay even when the AI fails to resolve an issue.
- Reviewers report an average implementation time of about two months.
- Third parties describe helpdesk integrations as API-based rather than marketplace apps, and some reviewers mention missing features.
- It is not suited to startups or small businesses.
Langdock
Pros
- Access to 40+ models from several providers in one interface, so teams can switch models without buying separate ChatGPT and Claude licences.
- Strong EU compliance posture: ISO 27001 certification, a SOC 2 Type II audit, GDPR compliance and EU hosting on Azure.
- SSO, SCIM and SAML are included even on the entry Core plan.
- Non-technical staff can build no-code agents with their own knowledge bases and permissions.
- Deployment options range from multi-tenant SaaS to single-tenant, bring-your-own-cloud and on-premise Kubernetes.
Cons
- There is no permanent free tier, only a 7-day trial.
- Dedicated and on-premise deployments require 2,000 to 5,000+ seats.
- Reviewers say its workflows still leave many actions to humans, so automation of operational tasks is limited.
- Building advanced agents has a learning curve.
- Per-seat pricing with Max seat upgrades and workflow add-ons can get expensive for small teams.
Not sold on either?
Frequently Asked Questions
Langdock scores higher on our AI Software criteria: 7.1/10 against 6.9/10 for Decagon. The largest gap is in Analytics: 8/10 for Decagon and 6/10 for Langdock.
No, neither Decagon nor Langdock lists a free plan.
Langdock is the better fit for small business: we rate it 5/10 for them, against 2/10 for Decagon.
