Copper CRM vs Odoo Comparison
Compare Copper CRM vs Odoo features, pricing, and more.
Last updated: November 2026
Copper CRM
6/10
CRM built around Google Workspace that lets small and mid-sized sales teams manage contacts, pipelines and deals from inside Gmail and Google apps.
Odoo
7.2/10
Odoo is an open-source business suite whose CRM app handles leads, pipelines, calling, and reporting for small and mid-sized companies, with ERP modules available alongside it.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6/10 | 7.2/10 |
| Customization | 5/10 | 9/10 |
| Scalability | 4/10 | 7/10 |
| Support | 7/10 | 5/10 |
| Analytics | 5/10 | 7/10 |
| Cost | 5/10 | 8/10 |
| Ease of Use | 8/10 | 5/10 |
| Integration | 7/10 | 8/10 |
| Security | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $29/user/mo Basic | €31/user/mo Standard |
| Estimated cost for 10 users | $290/mo Basic | Free One App Free |
| Features | ||
| Contact Management | ||
| Lead Management | ||
| Opportunity Management | ||
| Sales Automation | ||
| Integrations | ||
| Collaboration | ||
| Mobile Access | ||
| Reporting & Analytics | ||
| Built-in Calling | ||
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
Which One Should You Choose?
Why choose Copper CRM
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Support score (7/10 vs 5/10)
Why choose Odoo
- Has a free plan (Copper CRM does not)
- Higher Customization score (9/10 vs 5/10)
- Higher Scalability score (7/10 vs 4/10)
- Better fit for mid-market (8/10 vs 4/10)
- Better fit for enterprise (5/10 vs 2/10)
Pros & Cons
Copper CRM
Pros
- Copper runs inside Gmail through a Chrome extension, which reviewers rate among the strongest Google Workspace integrations of any CRM.
- Onboarding is quick. Capterra reviewers report being up and running within about a day.
- Reviewers praise support, including training calls with real people. Eligible annual Professional and Business accounts get personal onboarding and premium support.
- iOS and Android apps, plus AI tools that draft and rewrite emails, are listed on the pricing page.
Cons
- Features are tightly gated. Workflow automation, bulk email, reporting and integrations require Professional at $59 or more per seat, and custom reports require Business.
- Reviewers say teams outgrow its automation and reporting at around 15 to 20 users.
- Calling is not built in. Teams need JustCall or RingCentral, and some users report activity-logging problems with Google Voice.
- Capterra reviewers report automatic renewals with no refunds, plus occasional glitches in the Chrome extension and filters.
- It is a poor fit for teams on Outlook or Office 365.
Odoo
Pros
- The free plan gives unlimited users on a single app, so a team can run the CRM at no license cost.
- CRM data flows natively into Odoo's Sales, Inventory, Invoicing, and Email Marketing apps, so quotes and stock checks happen without third-party connectors.
- Lead tools go beyond the basics, with predictive scoring, quota-based assignment, deduplication, and enrichment.
- It is open source and highly customizable through Studio, the API, or self-hosting.
Cons
- Reviewers often describe the interface and workflows as complex for new users.
- Setup usually needs internal staff or a paid implementation partner.
- Some users report slow performance with large datasets.
- Opinions on support and documentation quality are mixed, and paid support is email-only on weekdays.
