CloudTalk vs Gorgias: Complete Comparison (2026)
An in-depth comparison of CloudTalk and Gorgias to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Gorgias
6.6/10
Gorgias is an ecommerce helpdesk with an AI Agent that resolves customer support and pre-sale questions, built mainly for Shopify brands.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.6/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 6/10 | 4/10 |
| Customization | 7/10 | 7/10 |
| Ease of Use | 8/10 | 8/10 |
| Integration | 8/10 | 8/10 |
| Output Quality | 7/10 | 6/10 |
| Scalability | 7/10 | 7/10 |
| Security | 6/10 | 7/10 |
| Support | 6/10 | 6/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | €34/user/mo Starter | $10/mo Starter |
| Estimated cost for 10 users | €340/mo Starter | $10/mo Starter |
| Features | ||
| AI Agents | ||
| Text Generation | ||
| Workflow Automation | ||
| API Access | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Private Deployment | Not listed | |
| Transcription | Not listed | |
| Voice and Audio | Not listed | |
CloudTalk vs Gorgias cost by team size
| Team size | CloudTalk | Gorgias |
|---|---|---|
| 1 user | €34/moStarter | $10/moStarter |
| 5 users | €170/moStarter | $10/moStarter |
| 10 users | €340/moStarter | $10/moStarter |
| 25 users | €850/moStarter | $10/moStarter |
| 50 users | €1,700/moStarter | $10/moStarter |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Cost score (6/10 vs 4/10)
- Higher Output Quality score (7/10 vs 6/10)
Why choose Gorgias
- Higher Security score (7/10 vs 6/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Gorgias
Pros
- Shopify connection lets agents and the AI look up, refund, cancel and edit orders inside the ticket.
- Pricing is by ticket, not by seat, so adding support agents does not raise the base plan price.
- Email, chat, SMS, voice, Facebook, Instagram and WhatsApp share one inbox.
- SOC 2 Type II certification and HIPAA compliance are listed on the security page.
- Reviewers rate it highly overall (about 4.6 on G2 and Capterra), and ease of use is a common reason.
Cons
- An AI resolution is billed as an AI interaction and also counts as a ticket, so costs can double up.
- Overages have no hard cap, and reviewers report large bills in peak seasons.
- Features are much thinner on BigCommerce, Magento and WooCommerce than on Shopify.
- Third-party reviews report AI accuracy problems and say the AI covers chat and email but not phone calls.
- Trustpilot reviews are weaker, with complaints about billing, cancellation and sales pressure.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our AI Software criteria: 7/10 against 6.6/10 for Gorgias. The largest gap is in Cost: 6/10 for CloudTalk and 4/10 for Gorgias.
No, neither CloudTalk nor Gorgias lists a free plan.
