Accelo
5.6/10Accelo is a professional services automation platform that connects projects, resourcing, time tracking, CRM, ticketing and billing for client-service firms such as agencies and consultancies.
Data last updated November 2026 · Our methodology
Overview
Accelo is a professional services automation (PSA) platform for firms that bill clients for their time. It puts project management, resource scheduling, time and expense tracking, sales and CRM, support ticketing, retainers and invoicing in one system, so a firm can see delivery and financial data together. It started in 2011 in Wollongong, Australia, as AffinityLive and took the Accelo name in 2015. Bow River Capital bought a majority stake in 2024, and one deal record says Accelo acquired Forecast in 2025. The company now markets AI-assisted features for predicting project risk, matching people to work and analysing profitability across fixed-fee, retainer and hourly engagements. It suits consultancies, agencies, accounting, engineering, architecture and IT services firms, and fits mid-sized teams best. Pricing is quote-based and set by team size. The vendor publishes no plan prices, but one third-party directory lists a starting price of about 24 USD per user per month on annual billing. The quote includes onboarding and implementation guidance. Accelo integrates with HubSpot, Salesforce, Xero, QuickBooks Online, Sage Intacct, Jira, Google Workspace and Microsoft 365. The main limitation is complexity. Reviewers describe a steep learning curve and say it can take months to use fully. Some also mention limited customization for complex workflows, gaps in advanced reporting and a fairly small integration catalogue, so teams that only want simple task boards may find it too much.
Our Rating
Who Accelo is best for
Good fit
Agencies feature in its target industries and customer testimonials, and it handles retainers and billable work.
The vendor names consulting, accounting and engineering firms as core targets for its billing and resourcing tools.
- Mid-Market8/10
One directory lists its ideal company size as 50 to 500 employees.
Less suited
Small firms praise its billing, but the complexity and quote-only pricing can be heavy for very small teams.
Reviewers note it lacks ERP-level integrations and deeper customization.
Its team-based PSA scope and sales-led pricing are not aimed at solo workers.
Pros & Cons
Pros
- Combines CRM, projects, ticketing, time tracking and invoicing in one system, so firms can retire several separate tools.
- Handles fixed-fee, retainer and hourly billing, which suits client-service firms that bill for their time.
- Reviewers credit its automation with cutting administrative work, and the vendor reports admin time savings of 30 to 35 percent.
- SOC 2 certified, with data residency options in the US, UK, Australia and EU, according to a third-party listing.
- Strong ratings on review sites: about 4.4 out of 5 on G2 and 4.5 out of 5 on Capterra.
Cons
- Reviewers describe a steep learning curve, and one said they were still not using it fully after a year.
- No public price list, and SpotSaaS reports no free trial, so buyers have to go through sales.
- The integration catalogue is fairly small, so some connections need middleware.
- Customization for complex workflows and advanced reporting are reported as limited.
- Some users report lag on routine tasks and uneven support quality.
Key Features
Accelo Pricing
Custom quote
- Full platform access
- Pricing based on team size and growth goals
- Implementation guidance and onboarding support
Frequently Asked Questions
Accelo does not publish prices. It quotes based on team size and growth goals. One third-party directory lists a starting price of about 24 USD per user per month on annual billing.
SpotSaaS reports no free trial. Accelo offers demos and custom quotes instead.
HubSpot, Salesforce, Xero, QuickBooks Online, Sage Intacct, Jira, Google Workspace and Microsoft 365, among others.
A third-party listing reports that it is SOC 2 certified, supports two-factor authentication and offers data residency in the US, UK, Australia and EU.
Accelo says most teams are running within a few weeks, with onboarding support included.
Yes. The product launched as AffinityLive in 2011 and was rebranded as Accelo in 2015.
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